Area Controller

Securitas Security Services•Concord, CA

1d•$140,000 - $150,000•Hybrid

About The Position

Reporting to the Area Vice President, this role provides operational leadership for the Area, ensuring operations are effectively integrated with other Branch functions. The Area Controller manages shared services for multiple Branches and assists the AVP in achieving short and long-term business objectives. This position ensures the delivery of quality services and manages operations efficiently to achieve service and profitability objectives. Key responsibilities include coordinating and directing new client transitions, implementing client satisfaction drivers, and coaching, training, and developing field managers and supervisors. The role also promotes client and employee retention initiatives and serves as the primary operational resource for the AVP. This position has full operations as well as profit & loss responsibility for the designated portfolio of business.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Associate’s degree and 4 or more years of experience in a field related to the security industry and/or business management, and responsible experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Knowledge of security operations.
Knowledge of business operations management and human resources administration.
Use of personal computer and spreadsheet software.
Ability to synthesize business/financial data and develop solutions.
Planning, organizing and leadership skills.
Oral and written communications skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of teams.
Ability to take initiative and achieve results.
Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Ability to handle multiple tasks concurrently.
Handling and being exposed to sensitive and confidential information.
Regular use of vehicle required in the performance of duties.
Regular talking and hearing.
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling in the performance of site surveys.
Close vision, distance vision, and ability to adjust focus.
Frequent travel to client sites for oral presentations, group meetings, and site surveys.
Directing, motivating, training, coaching, and disciplining staff in a positive manner.
Reading and analyzing reports and financial data, including related computer usage.
Responding on an on-call basis to emergencies and incidents at all hours.

Nice To Haves

Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Responsibilities

Ensures the delivery of high quality customer service through regular updates to the AVP; evaluates service quality and initiates corrective action as necessary.
Manages shared services for other Branches; coordinates service requirements with Branch Managers and Area management; resolves operational issues; supervises staff engaged in providing payroll, accounts receivable and payroll, HR and other services.
Resolves operational issues to assure the function is interfacing effectively with other Branch functions and consistent with the vision and leadership from the AVP.
Analyzes operational and financial indicators to continuously improve Area performance; ensures profitable operations with full profit and loss accountability.
Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area and Region management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.
Develops and administers budget in collaboration and input from the Area Vice President.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information.
Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
Provides input to company, Region and Area initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

Benefits

Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Accessing earned wages on a daily basis, prior to payday (Restrictions and fees may apply)
Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements.