Area Community Manager III

Carr Workplaces•Tysons, VA

1d•Onsite

About The Position

The Area Community Manager III enhances the client experience by servicing clients and providing operational and administrative support to clients and the center team across the Reston and Tysons locations. This role requires knowledge of Carr Workplaces' procedures and technology to interface with clients and prospective clients, anticipate their needs, resolve their problems, and provide exceptional service.

Requirements

Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.
Minimum of 3 years’ experience in an office environment in a similar role.
Professional and effective verbal and written communication skills.
Excellent relationship management skills at all levels.
Quick learner/self-starter who will steadfastly pushes for results.
Capacity to work in a fast-paced, often changing environment.
Displays confidence and pro-actively event when deadline with ambiguity.
Maintains professionalism, ethical core values and composure in all situations.
Demonstrates conflict management skills with ability to read situations quickly then react to product desire result.
Exhibits problem solving and decision-making skills.
Utilizes time effectively and efficiently to successfully manage multiple service solution activities, projects and deadlines simultaneously.

Nice To Haves

Experience in restaurant, hotel, retail or other hospitality experience highly desired.

Responsibilities

Be physically present at the center to provide client support, answer questions, and respond to client and manager feedback.
Prepare for customer inquiries by studying products, services, and customer service processes.
Assist with and provide coverage for answering all inbound phone calls for clients, sales, and the organization, directing callers as appropriate and handling client requests received by phone.
Manage the client on-boarding process.
Serve as backup to the General Manager.
Assist in the daily operations and maintenance of the center, ensuring the community café, business center, and conference rooms meet operating standards.
Maintain knowledge and expertise on company products.
Recommend and coordinate service upgrades and downgrades.
Understand the center's annual budget, monthly P&L reports, and monthly targets.
Ensure client agreements are properly added to the billing system.
Ensure continuing contracts and rapport with clients, providing communication on additional services, events, promotions, and new initiatives.
Gain a full understanding of clients’ businesses, including potential opportunities for growing or additional services.
Assist the General Manager in lead generation and business development.
Resolve client issues as needed.
Liaise with Building Management to rectify any problems.
Complete understanding and mastery of Community Manager I and Community Manager II level tasks.
Other duties as required/assigned.