Area Clinic Manager

Akahi Associates/Kako'o Services, LLC•, DC

10d•Onsite

About The Position

Provides first level management for assigned FOH OHCs in designated geographic area. Provides direct supervision for Nurse Coordinators, Nurse Associates, and PRN Nurses staffing the managers assigned clinics. Is primarily responsible for ensuring that nurses comply with assigned duties for specific locations, TJC standards, and FOH policies. Ensures all required data is regularly collected from clinic nurses in required format and within required timelines and then provides summary reporting for supervising Regional Clinic Manager within required timelines and in proper format.

Requirements

Knowledge of principles and practices of healthcare administration of multi-site health care system
Maintain a thorough understanding of Federal Occupational Health (FOH) policies and procedures and any changes and updates
Knowledge of TJC Ambulatory Care Standards
Demonstrates SME in the provision and systemic management of all occupational health services provided in FOH clinics. Anticipates and addresses potential problems with service delivery.
Experience within the last 5 years working in an accredited organization
Microsoft Office software with high proficiency in Word, Excel, PowerPoint
SME of operations of health care clinics, preferably occupational health clinics
Very good writing skills with experience in drafting operational policies and procedures
Experience with monitoring and evaluating clinical systems including developing indicators, data collection instruments, compiling data, analyzing data, and creating monitoring and evaluation reports
Must have excellent written and verbal communication skills. Must demonstrate an ability to successfully engage a diverse group of people.
Must have good organizational, problem solving and critical thinking skills and the ability to demonstrate organizational savvy
Must possess BSN and have minimum of 1 year of experience in clinical leadership, or an Associate’s Degree with 3 years of clinical leadership experience.
Must have current license in one of the 50 states
Graduate from a National League of Nursing (NLN) accredited school of nursing (Diploma, AND, or BSN)
One year of experience in occupational health or related experience such as public health/community health, outpatient clinic, school nursing or physician office nursing experience
Council for Accreditation in Occupational Hearing Conservation (CAOHC) Certification for Audiometry
National Institute for Occupational Safety and Health (NIOSH) approved Spirometry Course
Current CPR/AED for Health Care Professionals certification

Nice To Haves

Masters of Nursing is a plus.

Responsibilities

Holds CHS clinic staff accountable for regional staffing contract requirements and remain current on modifications to the contracts that are relevant to CHS clinic service delivery
Participates in the planning and evaluation of multiple Service Provision Sites (SPS) to ensure clinics have adequate resources to provide services. Reports resource deficiencies to the RCM as directed
Provides oversight of clinic operations in an assigned area
Assists with opening, moving, closing clinics within assigned area. Coordinates with OPAQ on space design and/or other environment of care factors.
Responsible for orientation of newly hired staff
Performs required competency assessments on all nursing staff
Develops innovative and effective operational and/or program strategies or procedures for area clinics to accomplish the objectives of CHS
Performs regular on-site clinic inspections
Addresses and manages daily staffing issues (Including personally providing clinical coverage in case of staffing emergency) and enters reporting data weekly or as directed by the Chief of Clinics. Approves requests for leave and vacation from all clinical staff
Works with staff and vendor so that they understand and implement agency specific security requirements. Reports staff compliance with security requirements to the RCM quarterly.
Provides RCM with all requests for new supplies, medications, equipment. Requests must be submitted with research completed and supporting justification of need
Regularly reports on and demonstrates cost recovery at your level of responsibility
Maintains operational and outreach tickets to ensure proper billing and services are correctly accounted for
Reconciles all staffing hours with those billed in accordance with the standardized protocol to reconcile hours billed with the staffing plan and hours due to situational staffing changes
Provides regular utilization reports as directed by CCS and RCM
Responsible for ensuring that all clinic operations comply with TJC standards and that FOH maintains TJC accreditation
Participates in annual policy reviews and makes recommendations for changes and updates
Assists with implementation of new policies, SOPs, and LOPs
Implements training or communication tools to ensure understanding of all policies and SOPs
Ensures that established FOH training communication tools are used in the clinics as directed by CHS leadership
Performs and oversees performance improvement/quality site visits, and reports deficiencies to Deputy Medial Director and Chief Clinic Services, with plan for correction
Performs clinic on-site inspections using FOH's TJC inspection tool
Implements CAP recommendations in the clinic
Serves as team lead for Nurse Coordinators on accreditation preparation, and assists Deputy Director with training and policy review
Collects and reports data to the RCM for Intra-cycle Monitoring and National Quality Indicators
Identifies customer needs and provides solutions
Deals with customer complaints and takes action when appropriate (Actions, Follow-Up, Problem Resolution, and Hiring/firing)
Identifies and reports customer issues and concerns to the ACM
Promotes completion of the client satisfaction survey by informing every patient about how to complete a survey
Ensures that all clients are offered an opportunity to complete customer satisfaction surveys
Actively promotes the full scope of FOH services provided through CHS and cross sells FOH's other available products and services
Ensures that clinics comply with SOW and WO requirements as evidenced by timely completion of work with 95% accuracy
Interacts with the agency POCs, FOH leadership, and staffing vendors to address all needs/requests/concerns
Recommends improvements to vendor contracts that serve the best interest of FOH
Ensures nurse coordinators in assigned clinics comply with federal procurement rules in the purchasing of medications and clinic supplies
Interviews and selects new hires (Nurse Coordinators, Staff Nurses, Licensed Practical Nurses, Certified Medical Assistants and Administrative Assistants)
Reports poor performance of contract staff to COR and works with staffing vendor to address performance related issues of contract staff
Informs ACM and CCS for good clinic nurse performance
Assists with FedHealth implementation as directed
Collects and tracks metrics for clinics and suggests improvements to improve efficiency
Responsible for helping to establish, track, report and improve OHC's metrics
Supports the CCS and RCM in assessing trends across all clinics and develop innovative and effective operational strategies to improve efficiency of clinic operations and accomplish CHS objectives
Collects data for data calls and/or other deliverables for assigned region, to include all staff/sites and provides summary reports to RCM in required format and within required timeframe.