Area Asset Protection Manager

JCPenney • Virginia Beach, VA

4d • Onsite

About The Position

Area Asset Protection Manager (AAPM) Lead Asset Protection activities for assigned units in accordance with company policies and procedures, in order to drive sales and profits.

Requirements

• Models, coaches, and holds team accountable for outstanding customer service.
• Leads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager’s and supervisor’s ability to execute and develop their own respective teams, and that associates are focused on the right priorities
• Sources and screens talent and proactively partners with store leadership to deliver consistent and effective hiring processes.
• Oversees store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked.
• Ensures that CES schedules and conducts new hire orientation, and that training is delivered by the appropriate leader.
• Schedules talent and resources to help achieve profit expense targets, effectively deliver exceptional service, and fully keep associates engaged.
• Oversees all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing, Door to Floor process, achievement of productivity target by setting goals and monitoring pace of work.
• Establishes and maintains stockroom processes including overall organization and work safety initiatives, receiving, shipping and reverse logistics including all third-party carrier processes (FedEx, UPS, etc.).

Responsibilities

• Frequently conducts developmental conversations with direct reports and maintains notes / observations of strengths and opportunities
• Interviews, hires and trains Asset Protection talent for the store and ensures Asset Protection team is following Asset Protection Directives, policies and procedures
• Actively walks the floor and coaches in the moment to enhance each associate’s ability to develop and advises Store/District Leadership Teams when opportunities are noted
• Proactively identifies potential acts of theft and fraud by observing associate and customer activity, reviewing exception reports and investigation referrals
• Interviews associates suspected of theft or fraud in accordance with company policies and properly documents all stages
• Reviews and ensures all Asset Protection documentation is complete, accurate and is maintained per Company policy and procedure
• Communicates external theft trends to associates and will partner with other locations/retailers to identify Organized Retail Crime (ORC) groups and patterns. Takes direction from DAPM and or Field Investigations to gather evidence on ORC and external fraud
• Attends hearings as required and updates appropriate files with court‐related outcomes
• Creates and maintains relationship with local law enforcement and mall security partners
• Reviews the reports of external apprehensions, internal investigations, incident reports, PCI, PII and Sales Audit documentation.
• Tailors company Asset Protection direction to their particular stores and creates new ways to educate and motivate store teams to focus on shrinkage reduction and safety
• Coaches store associates on keeping work areas and sales floor free of hazards to protect customers and associates from accidents, along with maintaining inventory maintenance process.
• Periodically audits departments for merchandise protection standard adherence
• Identifies merchandise protection opportunities that deviate from company standards

Benefits

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on merchandise at all Catalyst Brands
• Eight paid holidays during the calendar year for eligible associates
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed