Asset Protection Manager

JCPenney • Jersey City, NJ

3d • Onsite

About The Position

The Asset Protection Manager (APM) will lead Asset Protection activities for an assigned unit in accordance with company policies and procedures, in order to drive sales and profits. This role involves team development, conducting internal and external investigations, and focusing on shrink and safety initiatives.

Requirements

• Lead Asset Protection activities for assigned unit in accordance with company policies and procedures.
• Conduct developmental conversations with direct reports and maintain notes on strengths and opportunities.
• Interview, hire, and train Asset Protection talent for the store.
• Ensure the Asset Protection team follows Asset Protection Directives, policies, and procedures.
• Coach associates in the moment to enhance their development and advise Store/District Leadership Teams when opportunities are noted.
• Proactively identify potential acts of theft and fraud by observing associate and customer activity, reviewing exception reports, and investigation referrals.
• Interview associates suspected of theft or fraud in accordance with company policies and properly document all stages.
• Review and ensure all Asset Protection documentation is complete, accurate, and maintained per Company policy and procedure.
• Communicate external theft trends to associates and partner with other locations/retailers to identify Organized Retail Crime (ORC) groups and patterns.
• Gather evidence on ORC and external fraud under the direction of DAPM and/or Field Investigations.
• Attend hearings as required and update appropriate files with court-related outcomes.
• Create and maintain relationships with local law enforcement and mall security partners.
• Review reports of external apprehensions, internal investigations, incident reports, PCI, PII, and Sales Audit documentation.
• Tailor company Asset Protection direction to specific stores and create new ways to educate and motivate store teams on shrinkage reduction and safety.
• Coach store associates on keeping work areas and sales floor free of hazards to protect customers and associates from accidents.
• Maintain inventory maintenance processes.
• Periodically audit departments for merchandise protection standard adherence.
• Identify merchandise protection opportunities that deviate from company standards.

Responsibilities

• Lead Asset Protection activities for assigned unit in accordance with company policies and procedures.
• Conduct developmental conversations with direct reports and maintain notes on strengths and opportunities.
• Interview, hire, and train Asset Protection talent for the store.
• Ensure the Asset Protection team follows Asset Protection Directives, policies, and procedures.
• Coach associates in the moment to enhance their development and advise Store/District Leadership Teams when opportunities are noted.
• Proactively identify potential acts of theft and fraud by observing associate and customer activity, reviewing exception reports, and investigation referrals.
• Interview associates suspected of theft or fraud in accordance with company policies and properly document all stages.
• Review and ensure all Asset Protection documentation is complete, accurate, and maintained per Company policy and procedure.
• Communicate external theft trends to associates and partner with other locations/retailers to identify Organized Retail Crime (ORC) groups and patterns.
• Gather evidence on ORC and external fraud under the direction of DAPM and/or Field Investigations.
• Attend hearings as required and update appropriate files with court-related outcomes.
• Create and maintain relationships with local law enforcement and mall security partners.
• Review reports of external apprehensions, internal investigations, incident reports, PCI, PII, and Sales Audit documentation.
• Tailor company Asset Protection direction to specific stores and create new ways to educate and motivate store teams on shrinkage reduction and safety.
• Coach store associates on keeping work areas and sales floor free of hazards to protect customers and associates from accidents.
• Maintain inventory maintenance processes.
• Periodically audit departments for merchandise protection standard adherence.
• Identify merchandise protection opportunities that deviate from company standards.

Benefits

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision.
• Term life insurance.
• Paid vacation/holidays.
• 401(k) with Company match.
• Associate discount on merchandise at all Catalyst Brands.
• Eight paid holidays during the calendar year for eligible associates.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed