Temporary ARCS Coordinator

Curion•Clark, NJ

12d•Hybrid

About The Position

The ARCS Coordinator for our Partnership Solutions team manages our client’s National Consumer Database within Curion’s ARCS system. This role oversees all aspects of survey execution, including programming surveys, evaluating recruitment feasibility, recruiting the required number of participants for each study, launching and monitoring fieldwork, sending reminders, and delivering study results. The ARCS Coordinator also coordinates the packing, preparation, and shipment of home use test (HUT) study products, ensuring accurate fulfillment, timely delivery, and compliance with study protocols. This is an exciting opportunity to apply programming, logistical coordination, and problem solving skills while supporting the partnership between Curion and our client.

Requirements

Post-secondary education or the equivalent of related job experience
3+ year(s) of prior survey programming and panel management system experience preferred (ARCS or similar programs like Qualtrics, Decipher, Confirmit, etc.)
Proficient in Microsoft Office products
Strong project and task management skills
Proven communication skills, written and verbal
Strong problem solving and critical thinking skill
Natural technical aptitude and curiosity
Detail-oriented, committed to quality, ability to check own work
Ability to clearly and independently communicate with other departments
Ability to work independently and as part of a team
Ability to handle multiple projects while maintaining a high level of accuracy
Ability to use computer keyboard and read monitor
Ability to interact with coworkers, clients, and consumers in person and over the phone
Ability to lift and carry boxes of up to 10 pounds for a short distance to a flatbed dolly, to transport to pick up area.
Ability to use shipping equipment including box/case sealer.

Nice To Haves

Experience in market research and/or sensory research experience a plus
Knowledge of Salesforce, SQL, Excel, SPSS a plus
Demonstrated ability and inclination to learn new technology platforms and tools independently with minimal guidance
1+ year(s) of prior project or shipping coordination experience, or related job tasks.

Responsibilities

Work with cross-functional project teams to proactively gather all critical pieces of information needed for completing programming tasks
Programs screeners, consumers surveys and pilot studies in ARCs
Schedule reminders in ARCS
Monitor recruitment and manage quotas
Escalate issues to appropriate team members
Update participant participation in executed studies and process incentive payments
Support and execute panel development, maintenance, and engagement activities
Manage busy consumer inbox, responding to panelist inquiries in a timely and professional manner
Ensure timely communication for providing study updates to study requesters and clients
Identify and clearly explain problems, tasks, and procedures
Share programming knowledge and experience with other staff
Meet production deadlines using effective time management
Ability to work under pressure in a fast paced environment
Listens to others effectively; be proactive, initiate communication as needed
Receive product from research teams
Maintain product and shipping supply inventory
Coordinate with the client’s research teams on timelines, product codes, and other study details, following up on shipment details as needed
Prepares product for shipment, including forms and labels, return shipping materials, and instructions
Packs product
Requests UPS shipping labels from the client’s mail room for product shipments
Provide prepped and ready packages to the client’s mail room within study and shipment deadlines
Any other tasks and projects as assigned by management