Architect

Bank of America•Charlotte, NC

22h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for defining an architectural vision and solution aligned to the enterprise architecture strategy, technology, and platform choices. Key responsibilities include describing the solution intent/associated operating environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design. Job expectations include defining non-functional requirements/architectural runway to support new epics/features and ensuring solutions are fit for purpose by working with stakeholders and service providers. LOB Position Summary: This is an exceptional opportunity to elevate your career by working on Global Banking and Payments Applications within a dynamic, enterprise-scale environment. The role offers exposure to a broad range of cutting-edge technologies, including Artificial Intelligence (AI), cloud platforms, and containerization, while contributing to mission-critical financial systems. The position is responsible for defining and driving the architectural vision for solutions aligned with the enterprise architecture strategy, approved technologies, and platform standards. You will play a key role in shaping scalable, resilient, and secure solutions that support both current and future business needs. You will be working in Bank of America flagship Global Corporate Banking application called “CashPro” that is used nearly across170+ countries.

Requirements

Extensive experience in Application development using Java, Angular and React.
Exposure to NoSQL and Relational DBs such as Elastic Search, Solr, Oracle. MongoDB
Bring up efficiency in design and development by using AI tech such as CoPilot.
Working with multiple cross functional teams and applications which have multiple competing priorities.
Can evaluate technology stacks and come up risk vs rewards details.
Extensive experience designing and leading architecture for enterprise‑scale AI platforms, including chatbot ecosystems, NLP pipelines, intent management systems, and automated decisioning frameworks.
Proven ability to architect, deliver, and maintain complex conversational AI systems similar to CashPro Chat (Erica), including support for large volumes of new intents, continuous tuning, and quality management.
Deep technical expertise in distributed systems, microservices, event‑driven architectures, APIs, and cloud‑native design principles.
Strong background in Payments technology, including ACH, real-time payment flows, security protocols, admin workflows, reconciliation, and regulatory considerations relevant to financial platforms.
Demonstrated experience transitioning vendor‑built platforms into full in‑house ownership, including refactoring or complete rewrites of legacy vendor systems.
Ability to lead architectural governance, ensure alignment with enterprise standards, and drive long‑term technical strategy in partnership with product, engineering, operations, compliance, and regulatory teams.
Strong understanding of quality, reliability, and resiliency standards required for mission‑critical financial applications, including SLAs, observability, security, and failover patterns.
Excellent communication and leadership skills, capable of influencing senior stakeholders and driving architectural decisions across multiple workstreams.
Demonstrated ability to provide long‑term platform stewardship, ensuring continuity, IP retention, and stable execution for multi‑year critical initiatives.

Nice To Haves

Experience implementing next‑generation chatbot frameworks such as Agentic AI models or self‑improving conversational systems.
Familiarity with enterprise AI frameworks, including native skill integration and advanced AI capability adoption.
Knowledge of intent analytics, data‑driven conversation optimization, and automated evaluation/tuning tooling.
Background in financial forecasting, treasury management systems, or liquidity optimization platforms.
Experience modernizing legacy financial systems through cloud migration, containerization, and modernization toolkits.
Hands‑on experience with enterprise‑grade security architectures, including identity management, encryption frameworks, and secure data handling in regulated environments.
Exposure to regulatory and compliance frameworks relevant to financial institutions, supporting design decisions that meet audit-ready standards.
Familiarity with large‑scale transformation efforts involving multiple stakeholder groups, product domains, and multi-phase migration roadmaps.
Experience with performance engineering, optimization of high-traffic AI endpoints, and scaling strategies for large-volume conversational platforms.
Candidates who do not meet 100% of the listed skills are encouraged to apply.
A willingness to learn, explore new technologies, and continuously enhance skills is highly valued.

Responsibilities

Lead architecture, design, and technical direction for CashPro Chat (Erica) including new intents, tuning, and conversational quality improvements.
Drive adoption and integration of advanced AI capabilities, including Erica native skills and Erica 2.0 evolution.
Oversee Agentic Chat analysis and emerging conversational AI frameworks.
Lead rewrite and in‑house development of the ACH Payments application.
Ensure all solutions meet enterprise standards for security, compliance, resiliency, and regulatory alignment.
Partner cross‑functionally with Product, Compliance, Regulatory, LOB Technology, and Architecture governance teams.
Maintain long‑term accountability for critical platforms, ensuring stability, scalability, and continuous improvement.
Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments
Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates

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