Architect, Professional Services

Softchoice • Toronto, ON

34d

About The Position

Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture.
In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.
As a SharePoint Architect within the Professional Services organization, you will have the opportunity to design, plan, and architect technology solutions based on the SharePoint portfolio. As the lead subject matter expert on SharePoint, this role supports all aspects of design and service delivery and facilitates technical workshops with our valued enterprise and public sector clients.

Requirements

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution
• A problem solver with the capability to uncover & address the root cause of an issue
• A proactive work ethic that puts responsiveness to customers first
• Passion for building strong relationships with customers and driving great CX
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time
• 10+ years’ work experience in a client-facing professional services role. At least 3 years in Architect role.
• Must have proven Consulting experience in a similar role
• Updated Certifications and training to include: Managing Microsoft Teams (MS-700) Microsoft 365 Administrator (MS-102) Cybersecurity Architect (SC-100) Identity and Access Administrator Associate (SC-300) Information Security Administrator (SC-401) Sharegate, Quest ODM, SPMT

Responsibilities

• You will design and deliver SharePoint solutions that meet client requirements and timelines.
• You will serve as the technical authority on SharePoint projects, which would include upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training. This will require a technical understanding of planning, designing, setting up, and administering Microsoft SharePoint environments.
• You will work closely with co-workers (internally), Customers (externally), and vendor representatives on the installation, configuration, and troubleshooting of SharePoint, in accordance with contract SLAs
• You will mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success
• You will function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients
• You will have a hunger for learning, and take advantage of the opportunities to pursue relevant training for SharePoint
• You will serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise
• You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• You will have the opportunity to work in a highly visible customer-facing role.
• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• You will do this by staying on top of new trends and technological updates
• You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way

Benefits

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree