Arcade Night Manager

Showboat Hotel & Island Waterpark•Atlantic City, NJ

1d•$22 - $22•Onsite

About The Position

Responsible for overseeing all evening and late-night operations to ensure a safe, energetic, and smoothly run arcade environment. This role serves as the Manager on Duty (MOD) throughout each assigned shift, is responsible for staff leadership, guest satisfaction, cash handling, facility oversight, and incident management during peak and after-hours operations.

Requirements

Must be 18 years of age or older
Ability to read, write, speak, and understand English
Strong leadership, decision-making, and conflict-resolution skills
Inventory management and basic financial tracking experience
Ability to multitask in a fast-paced environment
Excellent customer service and communication skills
Active, hands-on MOD role requiring continuous floor presence
Work flexible schedule including nights, weekends, and/or holidays as needed
High School diploma/GED or equivalent education
Demonstrated ability to act as sole MOD when assigned

Nice To Haves

Previous experience in arcade, entertainment, hospitality or retail management preferred
Bilingual preferred, but not required

Responsibilities

Serve as Manager on Duty (MOD) for the full duration of scheduled shift
Supervise, train, schedule, and coach arcade staff
Manage all nightly arcade operations, ensuring games, attractions, and common areas are clean, functional, and welcoming
Monitor guest flow, crowd behavior, and floor activity to maintain a fun and safe atmosphere
Resolve guest concerns promptly and professionally, escalating issues when necessary
Ensure all safety procedures, policies, and emergency protocols are followed
Actively lead the floor as MOD during peak and non-peak hours
Supervise night-shift employees including arcade attendants, party hosts, cashiers, and security (if applicable)
Assign duties, monitor performance, and provide real-time coaching
Address attendance, conduct, and performance issues according to company policy
Serve as the point of authority during night operations
Oversee cash drawers, card systems, and game revenue during night shift.
Ensure accurate end-of-night cash counts, deposits, and reports
Investigate and document discrepancies or irregularities
Ensure arcade games and equipment are operating properly; report or escalate technical issues to Arcade Technicians and Operations Manager
Coordinate minor troubleshooting and communicate repair needs to maintenance teams
Conduct nightly walkthroughs to ensure cleanliness, safety, and compliance
Handle guest incidents, disputes, and behavioral issues calmly and professionally
Enforce rules related to conduct, age restrictions, and closing procedures
Document incidents and communicate details to upper management
Oversee nightly closing procedures, including staff checkout, facility lock-up, and alarm systems
Ensure the arcade is secured and ready for the next business day
Submit nightly reports to management if needed
Performs other related duties as assigned by Management