Arcade Attendant
About The Position
The Arcade Attendant plays an important role in creating a fun, safe, clean, and memorable experience for every guest. This position supports daily arcade operations by assisting guests, operating attractions, maintaining the redemption area, helping with point-of-sale transactions, and keeping the arcade floor organized and guest-ready. At FEG, we focus on making memories through laughter and play. Our team members help create fun experiences for families visiting one of Wisconsin Dells’ biggest entertainment destinations. This is a great opportunity for someone who enjoys working with people, staying active, and being part of a high-energy team environment.
Requirements
- Must be dependable, friendly, and able to work in a fast-paced guest service environment.
- Must be able to work weekends, holidays, evenings, and peak business periods.
- Must be willing to learn multiple areas of the operation.
- Must be able to stand for extended periods, walk the arcade floor, bend, lift, stock merchandise, and assist with cleaning duties.
- Must be a team player with a positive attitude.
Nice To Haves
- Previous customer service, arcade, retail, hospitality, or cash-handling experience is helpful but not required.
Responsibilities
- Greet and assist guests with a friendly, helpful, and positive attitude.
- Provide excellent guest service while helping guests with games, prizes, cards, and attractions.
- Operate point-of-sale systems and accurately handle cash, credit cards, vouchers, and game cards.
- Assist guests with scanning in and out for prize redemption.
- Operate and monitor attractions such as the Human Crane, Hang Time, and axe throwing areas.
- Observe guests and attractions to help maintain a safe environment.
- Answer guest questions about arcade games, attractions, promotions, and merchandise.
- Restock prizes, tickets, and merchandise displays as needed.
- Load tickets, prizes, and supplies into machines.
- Help maintain the redemption store by keeping prizes organized, clean, and properly stocked.
- Clean games, counters, tables, shelves, and guest areas throughout the shift.
- Assist with inventory counts and general stocking.
- Troubleshoot basic game issues, including ticket jams, card reader concerns, or minor guest-related machine issues.
- Report equipment issues or safety concerns to leadership.
- Handle guest concerns professionally and escalate issues to a supervisor or manager when needed.
- Take out trash and assist with overall cleanliness and organization.
- Perform any other duties as assigned by the General Manager or leadership team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
