Arcade Attendant

Great Wolf Lodge•Grand Mound, IA

1d•Onsite

About The Position

At Great Wolf, the Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.

Requirements

Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas
Some High School education or equivalent
Must be comfortable being at heights of 30 feet or more for extended periods of time
Flexibility regarding scheduling based on business demands
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background check and drug screen

Nice To Haves

Previous experience demonstrating strong customer service
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills
Enthusiastic and energetic
Comfortable working in varying weather conditions

Responsibilities

Communicates with guests for transactions, to process registration and complete orders.
Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
Educates guests on game play and wand operation for MagiQuest
Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty
Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
Ensure the daily operation of the attraction adheres to operating procedure guidelines
Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
Inspects all safety equipment to ensure proper function
Ability to assess and assist in possible emergency situations and help scared participants
Ensures the daily operation adheres to operating procedure guidelines
Provides outstanding customer service and engages in suggestive selling
Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies
Assists in other retail outlets/attractions as needed