Family Entertainment Center Attendant/Arcade Attendant

Smoky Mountain Resorts • Pigeon Forge, TN

3d • Onsite

About The Position

Be right in the heart of hospitality as you help create memorable moments with guests at our Family Entertainment Center (FEC). You will be the fun at our guest’s day. As you work alongside a team that prioritizes excellence and family-fun, you will perfect your communication and people centered skills.

Requirements

• High school diploma or equivalent required
• Prior experience with arcade equipment preferred
• Fun and energetic
• Responsible and timely
• Ability to work as a team
• Willing to work with kids of all ages
• Ability to stand, walk, climb, bend, and carry 25-50 pounds regularly
• Valid driver’s license and ability to be on company insurance
• Ability to deal with a diversified workforce
• Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus.
• The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel.
• The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently.
• The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch.
• The employee must occasionally lift and move up to 50 pounds daily on their own.
• Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water.
• Some work will be performed indoors and/or in an indoor office environment.
• Stand and walk for the majority of the day.
• This position requires continuous ability to remember information.

Nice To Haves

• Spanish interpretation when necessary

Responsibilities

• Manage the business by working 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.
• Collaborate with fellow team members to bring energy and fun to the newly created and themed activities space, including arcade games, bowling, VR arena, and more.
• Understand all safety regulations and operate entertainment systems in accordance with all safety measures.
• Communicate with guests in a friendly and positive manner, while running the entertainment venues with poise and excellence.
• Instruct guests on how to operate cashless payment systems.
• Interact with guests through our prize redemption process and handle the merchandising of prize products.
• Host a safe and interactive environment that all children and families can enjoy.
• Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED