ARC Trauma Coach - Nashville

Raphah Institute•Nashville, TN

2d•$58,000 - $72,000•Hybrid

About The Position

Raphah Institute is seeking an ARC Trauma Coach to provide trauma-informed, healing-oriented support to harmed parties participating in ARC. The Trauma Coach helps harmed parties understand the ARC process, identify what they need, consider the forms of participation and repair that are meaningful to them, address safety and support needs, connect with resources, and move through the process with dignity, agency, and choice. ARC is a restorative process that can include many different forms of participation. A facilitated conference may be one part of that process, but it is not required. The Trauma Coach supports harmed parties whether or not conferencing is part of what they choose. This is a participant-facing role for someone who can build trust, exercise sound judgment, maintain strong professional boundaries, manage emotionally complex situations, and work collaboratively within an interdisciplinary restorative-practice team.

Requirements

Relevant experience supporting people affected by violence, trauma, victimization, community harm, or justice-system involvement.
Strong relational skills and the ability to build trust with people experiencing difficult or emotionally intense circumstances.
Understanding of trauma-informed and participant-centered practice.
Sound judgment regarding safety, confidentiality, professional boundaries, and when consultation or escalation is needed.
Respect for participant agency and the ability to support people in making their own informed choices.
Strong verbal, written, interpersonal, and organizational skills.
The ability to manage multiple participants, responsibilities, deadlines, and documentation requirements consistently.
The ability to work independently and collaboratively within an interdisciplinary team.
A willingness to learn and apply Raphah Institute's ARC model and restorative-practice standards.
A commitment to dignity, accountability, equity, confidentiality, and Raphah Institute's mission.
Applicants must be authorized to work in the United States.

Nice To Haves

A bachelor's degree in social work, psychology, counseling, criminal justice, human services, sociology, public health, or a related field may be helpful, but we also value relevant training, lived experience, and direct-service experience.
At least 2 years of relevant direct-service experience supporting survivors or harmed parties following serious violence or traumatic events
Restorative justice
Victim services
Trauma-informed care
Violence intervention
Crisis response
Conflict transformation
Working with youth or adults affected by criminal legal systems
Group facilitation, educational sessions, circles, or other structured participant experiences
Community-resource navigation
Salesforce or another case-management system
Bilingual or multilingual service delivery

Responsibilities

Engage harmed parties through intake, ongoing support, and follow-up throughout their ARC involvement.
Build trusting, trauma-informed relationships while maintaining appropriate professional boundaries.
Help harmed parties understand ARC, their options, and the choices available to them throughout the process.
Support participants in identifying their needs, concerns, boundaries, desired outcomes, and definitions of meaningful accountability and repair.
Assess safety, support, stabilization, and healing needs within the scope of the role.
Develop individualized safety, support, and healing-oriented plans when appropriate.
Provide trauma education, coping strategies, and supportive interventions within role scope.
Connect harmed parties with appropriate community, clinical, crisis, legal, medical, or other specialized resources when needs extend beyond ARC.
Prepare and support harmed parties for the restorative activities they choose.
Where conferencing is selected, provide support before, during, and after the conference.
Coordinate closely with Accountability Coaches, the ARC Program Manager, the Head of Restorative Practice, and other relevant team members.
Maintain timely, accurate, complete, and confidential case documentation in Salesforce and other approved systems.
Identify safety, ethical, practice, or scope concerns and raise them promptly through established consultation and escalation processes.
Participate in Case Review, Practice Labs, supervision, training, and other practice-development activities.
Contribute observations, resources, tools, and learning that strengthen ARC over time.