This position is responsible for managing the inbound Member Advocate associates, providing leadership, coaching, communication and implementation of process changes. The Manager of Member Advocate will also handle escalated member calls, escalation of process issues to Senior Leaders, provide suggestions for continuous process improvement, and facilitation of training and development of team members. Basic understanding of diagnostic troubleshooting, installing and repairing 5 Axis CNC, mechanical, electrical, pneumatic equipment as well as automated conveyor systems. Work closely with management to schedule Preventive Maintenance to optimize minimal equipment down time by entering and retrieving data from the CMMS system. Address reactive maintenance needs in the shortest time possible.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED