Arbitration Admin

ACV•Buffalo, NY

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: Multiple medical plans including a high deductible, low cost health plan Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation Employee Stock Purchase Program with additional opportunities to earn stock in the Company Retirement planning through the Company’s 401(k)

Requirements

Minimum - High School or GED
3 years Customer service and/or claims roles
Ability to be self-motivated and able to work independently.
Adapt quickly to shifting priorities and assists others in doing so.

Nice To Haves

Preferred - 4 Year / Bachelors Degree
Experience with Salesforce or other CRM strongly preferred.
A minimum of 1 year of mechanical experience preferred.
Automotive auction experience strongly preferred.

Responsibilities

Resolve differences between the buyer and seller arising from representations the sellers make on an auction.
Research all issues and recommend final decisions regarding all post auction issues that arise.
Perform all duties assigned by the Arbitration Manager.
Know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.
Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration.
Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.
Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations.
Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.).
Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.).
Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping.
May perform accounts receivable duties.
Understand and enforce the ACV Arbitration policies and procedures.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager.
Maintain a good flow of communications with entire team including all management.
Recommend new customer services and procedures to the Arbitration Manager.
Other duties as assigned

Benefits

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume