AR Team Lead, RCM

ResMed

6d • $50,000 - $62,000

About The Position

The AR Team Lead, Revenue Cycle Management (RCM), leads a team of revenue cycle professionals and owns outcomes for an assigned portfolio of client accounts. The role uses operational insight and data to improve reimbursement results, reduce denials, increase efficiency, and strengthen client satisfaction. It involves coaching and developing team members, monitoring operational and financial performance, partnering with leaders and cross-functional teams, and ensuring compliance with payer requirements, company policies, regulatory guidelines, and operational controls.

Requirements

• At least 3 years of experience in the HME/DME industry with strong Revenue Cycle Management knowledge.
• Experience with Medicare, Medicaid, and commercial payer reimbursement processes.
• Strong understanding of claims lifecycle management, accounts receivable, denials, appeals, and reimbursement workflows.
• People leadership, supervisory, lead, or team coaching experience, with demonstrated ability to develop and motivate employees.
• Ability to use operational data, analytics, and reporting to identify trends, perform root-cause analysis, and improve business outcomes.
• Experience managing performance using productivity, quality, service-level, and financial metrics.
• Strong communication and stakeholder-management skills, including the ability to influence across teams and leadership levels.
• Experience leading process improvement initiatives and driving operational change.
• Proficiency with revenue cycle management systems, reporting tools, and Microsoft Office applications.
• Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or an equivalent combination of education and experience.
• Experience supporting geographically distributed teams, including domestic and global operational resources.

Nice To Haves

• Experience across multiple DME product categories.
• Brightree experience.
• Experience presenting operational results, trends, and recommendations to clients or senior leaders.

Responsibilities

• Lead, coach, and develop a team of revenue cycle professionals to build capability, accountability, and strong operational performance.
• Own outcomes for an assigned portfolio of client accounts and identify opportunities to improve reimbursement results, operational efficiency, and client satisfaction.
• Analyze performance metrics, denial trends, payer behaviors, and operational data to identify root causes and implement corrective actions.
• Monitor productivity, quality, inventory, service levels, and account health metrics to ensure team and client objectives are achieved.
• Partner with Revenue Cycle Management leaders and cross-functional teams to address process gaps, improve workflow alignment, and strengthen performance.
• Develop team members' analytical skills and operational expertise so they can identify issues and improve client results.
• Lead operational improvement initiatives that increase efficiency and quality, reduce reimbursement barriers, and support organizational goals.
• Support account transitions, onboarding, workload balancing, and ongoing account management to maintain service continuity and success.
• Communicate operational performance, risks, trends, and recommendations to leadership and key stakeholders.
• Ensure compliance with payer requirements, company policies, regulatory guidelines, and established operational controls.

Benefits

• Medical, dental, vision, life, AD&D, and disability insurance.
• HSA, FSA, commuter benefits, and sleep care management.
• 401(k), ESPP, EAP, and tuition assistance.
• 15 days of PTO in the first year for hourly employees or flexible time off for salaried employees.
• 11 paid holidays and 3 floating holidays.
• Up to 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave.
• Competitive pay, flexible work arrangements, and programs supporting personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager