AR Specialist

NATIONAL CONSTRUCTION RENTALS•San Leandro, CA

3d•$22 - $30•Onsite

About The Position

AR Specialists play a pivotal role in ensuring the timely and effective collection of outstanding debts owed to the organization. They are responsible for contacting clients and customers to secure payments, negotiating payment plans when necessary, and maintaining accurate records of all collection activities. Collectors work closely with internal departments to resolve billing discrepancies and address customer inquiries. They must possess strong communication and negotiation skills, as well as a firm understanding of debt collection practices and regulations. By diligently managing accounts and fostering positive relationships with clients, Collectors contribute to the financial stability and success of the organization.

Requirements

High School diploma or equivalent.
Proficiency in using Microsoft Outlook, Word, Excel, and Windows operating system.
Strong negotiation and persuasion skills.
Ability to exercise tact, discretion, and maintain professionalism when dealing with customers.
Effective time management skills to prioritize tasks and meet deadlines.
Detail-oriented with the ability to follow precise instructions and maintain accuracy in data entry and documentation.
Excellent communication skills to interact confidently with customers, managers, and colleagues.
Capability to perform mathematical calculations involving discounts, interest rates, and percentages.
Problem-solving skills to analyze issues, gather relevant information, and propose viable solutions.
Willingness to adhere to company policies and regulatory guidelines governing debt collection practices.
Ability to work independently and collaboratively within a team environment.

Nice To Haves

1-3 years of experience in collections or a related field.
Familiarity with commercial credit practices and procedures is beneficial.

Responsibilities

Review and approve new orders for customers with past due accounts, ensuring compliance with company policies.
Initiate collection calls after assessing the customer’s account status and determining collection priorities.
Investigate and resolve billing and pricing discrepancies; prepare and submit credit memos as necessary.
Negotiate renewal terms with fencing customers to maintain ongoing business relationships.
Process accounts for bad debt write-offs based on established criteria, often in consultation with Regional Managers.
Manage payments for Cash on Delivery (COD) transactions, including checks and credit cards.
Achieve or surpass collection targets established by management through effective debt recovery strategies.
Maintain a professional demeanor when interacting with customers and colleagues.
Ensure a clean and safe work environment in accordance with company standards.
Perform other duties as requested