AR Specialist

Crecera Brands

29d•Hybrid

About The Position

This role is part of the Account Receivable team within the Finance Department. The AR Specialist role will handle all payment applications for our customers. This includes processing all customer ACH/EFTs, checks, wire transfers, and credit card payments. In addition, this position will manage the shared Account Receivable email inbox, answer various customer requests, work in customer portals, and other administrative tasks. This is a Hybrid position. Success requires attention to detail to minimize payment application errors and time management to ensure timely payment application processing.

Requirements

A professional communication style and business acumen
A curiosity to get to the root cause and solve payment application issues
Have an improvement-focused attitude and out-of-the-box thinking
An understanding of “white glove” customer service
Exceptional time management skills
Critical thinking and problem-solving skills
Ability to make decisions and have an ownership mindset
An aptitude for collaboration

Responsibilities

Accurately process ACH/EFT, check and wire transfer payments utilizing our 3rd party vendor, Blackline
Accurately process customer credit card payments
Complete customer forms and manage their portals
Respond to all customer inquiries via phone and email
Create and apply customer credits for sales tax exemptions and erroneous freight charges
Manage the shared Accounts Receivable email inbox - reply to customer requests and route emails to the appropriate team member to ensure a timely resolution
Other duties as assigned by the Manager, AR/AP