AR Specialist: AAC Billing/Rehab Mobility Billing

PROTECH MEDICAL LLC•Columbia, TN

10d•$20 - $22•Onsite

About The Position

The AR Specialist will be responsible for working patient AR on a daily basis, which includes reaching out to patients to collect on open balances, updating expired credit card information, applying patient payments, and working with collection agencies when necessary. This role also involves maintaining a working relationship with referral sources and patients, reviewing accounts for accuracy, linking appropriate insurance, verifying insurance, and submitting authorizations. The specialist will answer a multi-line phone system, work authorization requests/claims and follow-ups within 24 hours, and assist with the implementation of a quality improvement program. They will greet customers positively, collect deductibles, process paperwork, and ensure proper payment by completing AR weekly. The role also includes assisting other departments as needed, maintaining a clean workspace, filing claims electronically or via mail, and maintaining knowledge of insurance guidelines. A key responsibility is maintaining over 98% accuracy on all claims billed.

Requirements

Must be customer focused with the ability to deliver and demonstrate to all customers on daily use of any product received.
Prior medical billing experience required.
Exceptional client focus and a natural ability to build relationships.
Maintain a strong sense of urgency.
Experience in working in a fast-paced environment.
Effective verbal and written communication skills.
Drive to provide best-in-class service to our partners and customers.
Ability to work in a team setting as well as independently to prioritize duties to meet deadlines.
Intermediate knowledge of Microsoft Outlook and Excel.
High level of attention to detail.
Positive influence on all employees.
Able to manage multiple priorities and close the loop when interrupted.
Courteous Customer Service (internally and externally).
Excellent computer and office machinery skills.
Must love helping People (both internally and externally).
Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
Must be able to pass required background checks and drug screenings.

Nice To Haves

Prior DME experience is a plus, but not required.

Responsibilities

Work patient AR on a daily basis, including collecting on open balances, updating expired credit card information, and applying patient payments.
Work with collection agencies when necessary.
Maintain a working relationship with referral sources and patients.
Review accounts to ensure all information is correct (address, insurance, MD, contact numbers, emergency contact, CAQH/PECOS) and link appropriate insurance, verify insurance, and submit authorizations.
Answer multi-line phone system efficiently and direct patients to the correct person or department.
Work authorization requests/claims and follow ups within 24 hours.
Assist with the implementation of a quality improvement program to meet company and accreditation standards.
Greet all customers with a positive attitude when providing updates on their prior authorization requests.
Greet customers, collect any deductible, process paperwork or any necessary information needed from the customer to help make their experience positive.
Complete AR on a weekly basis and address all issues needed to ensure proper payment.
Assist other departments as needed in the absence of other employees.
Maintain a clean, well-organized workspace.
Assist with filing claims to insurance entities by way of electronic submission, mailouts or web portal entry.
Maintain working knowledge of insurance guidelines and policies in accordance to equipment we provide.
Maintain >98% accuracy on all claims that are billed.
Perform other duties as assigned.