AR Specialist

Stallion Infrastructure Services•Tempe, AZ

About The Position

This role involves reviewing electronically invoiced customers to ensure all billing criteria are met and tracing unpaid invoices to determine and resolve issues. The AR Specialist will monitor and facilitate the resolution of invoice processing obstacles, prepare reports on findings and actions taken, and ensure compliance with customer billing requirements. Other responsibilities include processing customer payments, collecting payments on outstanding balances, maintaining customer records, applying payments, reviewing trial invoices, closing bill cycles, and monthly revenue close reporting.

Requirements

Must be able to quickly learn and be proficient on a variety of web-based applications; including having proficiency with Microsoft Suite software (specifically Excel -- pivot tables, charts, vlookups)
Must be detail oriented with good typing and accuracy
Must be able to sit for long periods of time completing tasks and remaining focused
Effective verbal, written and interpersonal communication skills for dealing with internal and external customers
Knowledge of and/or experience with credit and collection industry

Responsibilities

Monitor and facilitate the resolution of invoice processing obstacles including but not limited to disputes and inaccuracies by working with internal and external stakeholders/customers of the process
Prepares reports on current findings and action taken for all accounts under investigation
Ensure compliance with customer billing requirements
Work with internal and external customers and process stakeholders effectively and respectfully
Successfully work through difficult situations to resolution
Ensure efficient and timely communication, processes and services
Evaluate customer records and reports as needed
Monitor AR Aging reports and resolve past due balances
Process customer payments through the CRM
Call customers to collect payments on outstanding balances
Maintain cash customer records and unapplied cash balances with Treasury
Monitor Pre-paid accounts and ensure balances are kept
Maintaining account records to reflect credit terms
Applying payments to customer accounts via cc payments, ACH, and checks sent to Corporate lockbox
Reviewing trial invoices monthly to ensure that hardware and services are being billed correctly
Closing bill cycles monthly and ensuring that all invoices are sent to customers
Monthly Revenue Close Reporting -- to include (but not limited to) inventory reporting, revenue accruals, revenue by location allocations, invoice export files, and e-commerce revenue reports.