AR Specialist (Tenant Receipts & Deposits)

Arboreal Management • Hilton Head Island, SC

2d • $8 - $9 • Remote

About The Position

Arboreal Management, the property management arm of Great Expectations, is seeking an AR Specialist to manage the accurate and timely recording of tenant payments and the complete move-out security deposit process using AppFolio. This remote role involves daily cash application, deposit reconciliation, move-out accounting, and collections follow-through, directly impacting revenue recovery and financial accuracy. The position requires a minimum 6-hour overlap with Pacific Standard Time (PST).

Requirements

• 2–4 years of accounts receivable, bookkeeping, or payment-posting experience, required.
• Hands-on experience with AppFolio strongly preferred; Yardi, Buildium, or QuickBooks also acceptable.
• Solid understanding of AR fundamentals: cash application, reconciliation, debits/credits, and aging.
• High accuracy and attention to detail with high-volume data entry.
• Comfortable reading scanned check images and bank deposit reports.
• Proficiency in Excel/Google Sheets (filters, lookups, basic formulas) to build and maintain a receivables tracker.
• Strong written English for clear communication with the onshore team.
• Reliable high-speed internet and a quiet remote work setup; ability to overlap with PST business hours.

Responsibilities

• Enter scanned tenant checks into AppFolio daily, applying each receipt to the correct tenant, lease, and property ledger.
• Reconcile the batch of scanned check images against recorded payments to confirm every check is captured once, with the correct amount and date.
• Verify recorded receipts tie out to bank deposit totals; flag any over/short or missing items.
• Allocate receipts across rent, late fees, utilities, and other charges per lease and company policy; handle partial and prepaid payments correctly.
• Research and resolve unidentified or misapplied payments, NSF/returned checks, and duplicate entries; escalate unclear items to the AR Manager with a clear summary.
• Keep tenant ledger balances accurate, post adjustments and reversals when approved, and ensure aging is correct.
• Reconcile the security deposit against the final ledger—prorated rent, unpaid charges, damages, and RUBS (Ratio Utility Billing System) move-out estimates—so utility allocations are captured rather than written off.
• Prepare and process refunds within statutory deadlines, with proper itemization and documentation.
• Open and track receivables where a balance is owed after the deposit is applied, maintaining a live tracker capturing tenant, property, amount, age, and status.
• Follow a defined escalation path for owed balances: tenant portal → payment plan → Stripe payment link → collections agency → small claims, documenting each step and timeline.
• Record refunds, applied deposits, write-offs, and recoveries in AppFolio and the receivables tracker so balances, the GL, and aging stay accurate and reconciled.
• Prepare daily/weekly receipt summaries, batch logs, and AR aging snapshots for the onshore team.
• Maintain clear documentation and flag discrepancies or issues proactively to the AR Manager/Controller.

Benefits

• Impactful Work: Own a critical function that directly recovers revenue and keeps our portfolio’s financials accurate.
• AppFolio Expertise: Deepen your skills with industry-leading property management software.
• Growth Path: Gain hands-on AR and property management experience—a launchpad into accounting leadership.
• Mission-Driven Team: Be part of a company redefining affordable and workforce housing in the Pacific Northwest.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed