AR Representative

MedSrv•Chattanooga, TN

10h•Remote

About The Position

About MedSrv, LLC As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion. Position Overview We’re seeking an Accounts Receivable Insurance Representative to review and process insurance claims, resolve discrepancies, and ensure timely payments. Your accuracy and problem-solving skills will improve our revenue cycle, while your clear, compassionate communication will support patients with their financial responsibilities.

Requirements

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.

Responsibilities

Investigate and resolve unpaid claims through payer websites or automated systems.
Correct, reprocess, or appeal claims with clear documentation.
Work assigned reports on time and notify your supervisor if deadlines can’t be met.
Process at least 50 claims daily for Follow-Up/Denial roles or 30 claims daily for Medical Records roles, while maintaining accuracy and compliance.
Flag claims that need coding corrections and send them to the coding team with detailed notes.
Share timely updates with supervisors on claim status, payer responses, and account progress.
Understand client specialties, locations, and A/R procedures to ensure accurate claim handling.
Track and report denial or payment reduction trends to management, including payer and dollar impact.
Meet performance goals within 90 days of hire.
Stay focused and detail-oriented to ensure high-quality claim resolution.