AR Representative

MedSrv•Chattanooga, TN

1d•Remote

About The Position

We’re seeking an Accounts Receivable Insurance Representative to review and process insurance claims, resolve discrepancies, and ensure timely payments. Your accuracy and problem-solving skills will improve our revenue cycle, while your clear, compassionate communication will support patients with their financial responsibilities.

Requirements

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.

Responsibilities

Claim Follow-Up: Investigate and resolve unpaid claims through payer websites or automated systems. Correct, reprocess, or appeal claims with clear documentation.
Accounts Receivable (A/R): Work assigned reports on time and notify your supervisor if deadlines can’t be met.
Productivity: Process at least 50 claims daily for Follow-Up/Denial roles or 30 claims daily for Medical Records roles, while maintaining accuracy and compliance.
Coding Escalations: Flag claims that need coding corrections and send them to the coding team with detailed notes.
Communication: Share timely updates with supervisors on claim status, payer responses, and account progress.
Client Knowledge: Understand client specialties, locations, and A/R procedures to ensure accurate claim handling.
Denial Trends: Track and report denial or payment reduction trends to management, including payer and dollar impact.
Performance: Meet performance goals within 90 days of hire.
Accuracy: Stay focused and detail-oriented to ensure high-quality claim resolution.