AR Process Strategist

Arizona Liver Health•Chandler, AZ

10d•Onsite

About The Position

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment. Arizona Liver Health/Arizona Clinical Trials is looking for qualified candidates for the AR Process Strategist position in Chandler, AZ. The Accounts Receivable Process Strategist works in close partnership with the AR Research Manager, providing hands‑on operational, analytical, and process support across the full Accounts Receivable lifecycle. This role is designed to function in tandem with AR leadership, augmenting day‑to‑day AR operations while also supporting process optimization, automation, and reporting initiatives as business needs evolve. This position combines deep AR executional expertise with the ability to analyze workflows, improve processes, and support automation efforts that enhance cash flow, reduce inefficiencies, and improve accuracy in research‑related billing and collections. The Strategist flexes across responsibilities—supporting the AR team operationally when needed, backing up AR Manager‑owned activities, and contributing to longer‑term efficiency and scalability initiatives.

Requirements

Minimum 3 years of Clinical Research Accounts Receivable experience OR 5+ years of AR or relevant accounting experience
Strong working knowledge of Generally Accepted Accounting Principles (GAAP)
Advanced proficiency in Power BI, Power Automate, and Excel (Power Query, Pivot Tables)
Comprehensive understanding of the AR lifecycle, including cash application, deductions, disputes, reconciliations, and aging
Proven ability to reverse‑engineer, validate, and explain complex data logic and reporting outputs
Demonstrated experience driving process automation, operational improvements, or efficiency initiatives
Strong analytical, problem‑solving, and critical‑thinking skills
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly
Ability to operate independently, manage priorities, and influence outcomes without direct authority
Strong organizational skills with high attention to detail
Ability to quickly learn and adapt to new processes, systems, and workflows
Proficiency with Microsoft Office Suite and accounting systems
Comfortable working in a fast‑paced environment and anticipating business needs
Professional interaction skills with both internal and external
Understanding of healthcare industry, specifically clinical trial / research preferred
QuickBooks knowledge preferred
CTMS experience preferred

Nice To Haves

Understanding of healthcare industry, specifically clinical trial / research preferred
QuickBooks knowledge preferred
CTMS experience preferred

Responsibilities

Provide hands‑on support for end‑to‑end AR activities including invoicing, cash application, reconciliations, collections, and aging management, based on department workload and business priorities.
Assist the AR team in resolving denied, unpaid, or disputed invoices in alignment with contractual terms and study budgets.
Support monthly close activities, including revenue reconciliation and write‑offs, to ensure timely and accurate financial reporting.
Step in to support day‑to‑day AR operations as needed to address volume spikes, complex issues, or time‑sensitive priorities.
Adhere to applicable established Key Performance Indicators (KPIs) and consistently meets or exceeds AR department performance expectations.
Work alongside the AR Research Manager to support the design, implementation, and refinement of process improvements and automation initiatives.
Assist in streamlining workflows related to billing, reconciliation, reporting, and exception handling to reduce manual effort.
Evaluate existing AR processes and identify inefficiencies, contributing recommendations to improve cash flow and reduce DSO.
Troubleshoot data, system, and automation issues, performing root‑cause analysis and supporting resolution efforts.
Support the development, maintenance, and validation of AR reporting and dashboards to ensure accuracy, consistency, and continuity.
Build and maintain a strong working understanding of AR data sources, reporting logic, and methodologies used by AR leadership.
Assist with generating insights on AR performance, aging trends, and revenue metrics to support management decision‑making.
Act as an operational and analytical extension of the AR Research Manager, helping execute priorities and initiatives as business needs dictate.
Serve as a functional backup to ensure continuity in reporting, analysis, and key AR workflows.
Support complex research cases and escalations by applying AR expertise, data analysis, and system knowledge.
Contribute to workload balancing, productivity initiatives, and resource optimization efforts across the AR team.
Partner with Contracts & Budgets, QA/QC, Finance, IT, and clinical teams to support alignment between AR activities, contractual requirements, and operational processes.
Assist in translating business requirements into practical process enhancements and system solutions.
Support change management efforts and help enable adoption of new tools, processes, and workflows.
Support compliance with applicable financial and regulatory standards, including GCP where applicable.
Assist in maintaining SOPs, process documentation, and workflow maps.
Support audit readiness by ensuring processes are documented, controlled, and consistently followed.