Remote AR & Patient Collections Specialist – Mental Health

Athra Systems•San Antonio, TX

2d•Remote

About The Position

Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success. Athra Systems is seeking a focused and self-motivated Remote AR & Patient Collections Specialist (Mental Health) to join our billing team. In this role, you will manage both insurance claims and patient accounts from submission to resolution, ensuring timely payment or accurate final disposition. As a remote team member, you must possess strong self-management skills and a secure home office environment to maintain strict confidentiality and HIPAA compliance.

Requirements

2 years of AR collections and patient collections.
Excellent verbal communication and customer service skills to handle sensitive patient financial conversations with empathy and professionalism.
Proven ability to work virtually in a remote capacity while adhering to a strict, set working schedule.
A secure, private home office environment suitable for handling sensitive medical and financial data.
Familiarity with EHR/EMR systems (experience with Tebra is highly preferred) and navigating multiple insurance portals.
Understanding of mental health billing rules, patient financial responsibility, insurance verification, and the AR collections lifecycle.

Nice To Haves

Experience with Tebra is highly preferred

Responsibilities

Address up-front and back-end rejections, working each claim billed until payment is received or deemed uncollectible.
Manage patient accounts, discuss outstanding balances, process patient payments, and set up payment plans securely.
Resolve rejected claims by filing corrective claims, submitting claim-level appeals, providing supporting documentation, or advancing claims to the next level.
Access multiple Electronic Health Record (EHR) systems and insurance portals to review, enter, and verify patient demographics and eligibility of benefits.
Update EMR platforms and document all actions throughout the claim lifecycle by entering detailed notes within Tebra.
Maintain strict confidentiality by adhering to HIPAA guidelines, state regulations, and company policies.
Identify claim rejection and denial trends, proactively bringing them to management's attention.
Maintain periodic contact with management throughout the day via phone or Zoom to ensure productivity and alignment.