AR Manager I

Johnstone Supply LLC•Rock Hill, SC

11h

About The Position

Now is the best time to join Johnstone Supply. The Accounts Receivable Manager is responsible for overseeing the accounts receivable (AR) function in alignment with company policies, practices, and all applicable Federal, State, and Local credit regulations. This role ensures the accuracy and integrity of customer records within assigned locations by leveraging Johnstone Supply technology and applying established AR procedures. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Requirements

Position requires completion of four years of high school or GED requirement. No specific license or certificates are required.
Proficiency in a variety of standard office computer software (Word, Excel, Outlook) is required. General ability to learn mainframe accounting software application screens (i.e. Eclipse) and Johnstone Supply utilized technologies as required by standard operating procedures.
Ability to speak and write proficiently in English.
A minimum of three (3)) years’ experience working in an accounts receivable or similar professional field with three (3) or more years prior work experience in credit and collections management preferred.
Typically, this level position is responsible for more standard and routine credit and collection issues. The Accounts Receivable Manager I is responsible for collections on medium balance and customer accounts. This position will approve payment plans, promissory notes and set credit limits for new and existing customers. This level position typically has a minimum of $3,000,000 and not to exceed $5,000,000 in monthly collections and typically an annual average of 500 to 750 accounts.

Responsibilities

Oversees and manages the integrity of the Customer Record Files including ensuring adequate credit limits are determined, terms are within the parameters generally accepted by Johnstone Supply, segmentation of the customer is relevant to the type of business, authorized buyers and required licenses are current.
Review/process all Credit and POD applications for assigned locations – validate information provided by the customer – Division of Corporations / Various Licensing Websites -verify CAC/Mechanical license / EPA, etc.
Credit applications only – pulling required credit reports from credit agency partners NACM/DNBI and Equifax and assigning the appropriate level within approved authorization. Requested limits exceeding approved level must be sent to Controller or VP of Finance for second level of authorization.
Implements credit efforts and ensures collection management of assigned accounts. Ensures proactive monitoring and ongoing management of all credit and collection related matters for assigned area.
Managing credit override job queues including ensuring proper credit limits are in place. Override based on job queue request, taking the appropriate follow up action including calling customers based on past due balance and/or review of credit limit.
Collection calls – routinely go through AR Collection queue calling on past due customers, noting account and set follow up date based on the conversation. Responsible for engaging the Account Manager for support when needed.
Sets up job accounts with NACM completing the required documentation accurately to ensure leverage in securing Johnstone Supply payment’s position.
Coordinates and supports collection related legal action such as:
Preparing account for the state specific attorney based on the requirements of the attorney. Manage account write offs once attorney has acknowledged that they have everything needed.
Ensure completion of NSF and Credit Card Fraud follow up process from notification of returned check or Credit Card Fraud. This includes notification to the customer, charge back of the return and appropriate fees and legal follow up without resolution through the State Attorney’s or Solicitors Office.
Responds to and provides information related to general customer calls (inbound/outbound) including but not limited to billing questions, authorized buyers, copies of invoices/statements, etc. 6. Utilizes Customer Technology Portals for billing purposes.
Utilizes Avalara Sales Tax website including input/creation of customer records for all new nontaxable accounts for the locations assigned into the Avalara website.
Ensures the integrity of the GL accounts, Cash Box and A/R Payments. Where applicable, responsible for Cash Box deposits and sweeps as well as A/R payments received through the mail as well as the payment application of ACH payments once received through TWG bank.
Researches, reconciles and follows up on all non-descript payments received through the company Lock Box or BillTrust auto post programs as notified.
Manages the BillTrust processes including promoting and encouraging customers to join the BillTrust portal, manage Fax and Transmission failures.
Assists as assigned on Johnson Controls open invoices requiring additional information or follow up.
Assists when necessary for Johnstone Supply Strategic Account – set up, payment application, EDI or general questions.
Serves as AR resource in the field to assigned branches and accounts.
Assists other Accounts Receivable personnel as needed including handling account overflow as and covering in absence of peers as assigned.
Supports eCommerce initiatives and maintaining the Customer Record file for contacts when requested, setting up the appropriate triggers, initiating invite for all eCommerce platforms through Johnstone Supply technology (i.e. Innovo).
As directed, may assist with various project and initiatives, including but not limited to acquisitions, maintaining AR SOP, sales tax software, credit card processor review/renewals, credit agency renewals, working with and the selection of external collection related vendors/firms.
Performs all other duties as assigned.

Benefits

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees