FAO Analyst
About The Position
Join the Thriving Team at VWi! At VWi, we're not just a business-services provider; we're the catalyst for global transformation! Our clients rely on us to revolutionize their operations, making them leaner, more dynamic, and incredibly efficient. We're currently on the lookout for an AR/Credit Collections Agent Level 1 who's ready to dive into the heart of our operations and make a real impact. We offer a benefits package that's out of this world! Picture this: health insurance options that include Co-Pay & HDHP plans, a Health Savings Account (HSA), Flexible Spending Account (FSA), Short Term Disability (STD)and Dental and Vision coverage. But wait, there's more! We've got your back with Long Term Disability, Basic Life & AD&D insurance (all employer-paid!), and even pet insurance for fur babies! But that's not all—how about a VOYA 401k plan and a kick-ass Employee Referral Program? Oh, and did we mention our commitment to work/life balance? You'll enjoy generous paid time off, including holidays and PTO that increases with your tenure. It's all about keeping you happy and energized! We're all about flexibility! While we prefer onsite/hybrid arrangements, we're open to remote work too.
Requirements
- Strong organization skills; ability to multi-task
- Certified or Hands On -Experience Microsoft knowledge (Word, Outlook and Excel)
- Smartphone with the ability to download an authenticator app is required.
- Must be authorized to work in the U.S.
Nice To Haves
- Language fluency in Spanish or French is a plus
Responsibilities
- Review customer accounts and apply credit policy to release or hold orders
- Accurately research accounts and have the ability to explain the account/invoice to the client/customer
- Work with client internal departments to verify disputes and process payments
- Understand client objectives and tailor work product to achieve same
- Maintain orderly and complete detailed documentation on all accounts and collection efforts
- Maintain professional working relationships with customers, clients, and coworkers at all times
- Other duties as assigned
Benefits
- Health insurance options that include Co-Pay & HDHP plans
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short Term Disability (STD)
- Dental coverage
- Vision coverage
- Long Term Disability
- Basic Life & AD&D insurance (all employer-paid!)
- Pet insurance
- VOYA 401k plan
- Employee Referral Program
- Generous paid time off
- Paid holidays
- PTO that increases with your tenure
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
