AR & Collections Specialist

Ideatek Telcom LLC•Wichita, KS

5d•Onsite

About The Position

IdeaTek is looking for an Accounts Receivable & Collections Specialist to support both accounts receivable and customer collections. This role involves working directly with customers to resolve billing questions, collect past-due balances, establish payment arrangements, and navigate complex account situations. The specialist will act as a liaison between accounting and customer-facing teams, ensuring customers can navigate billing and payment needs while supporting positive business outcomes.

Requirements

2+ years of experience in collections, accounts receivable, accounting, billing, or a related role.
Proficiency with Microsoft Office and/or Google Workspace programs.
Strong technical aptitude with the ability to quickly learn billing, accounting, and customer management systems.
Experience working directly with customers to resolve billing, payment, collections, or other account-related concerns.
Ability to navigate sensitive or complex customer conversations with empathy and professionalism while supporting customer retention, company policies, and business needs.
Strong analytical and critical-thinking skills with the ability to research account discrepancies and determine appropriate solutions.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage a high volume of work and competing priorities.

Nice To Haves

Associate degree or higher in Accounting, Finance, Business
Experience with billing platforms.
Experience working within telecommunications, technology, or another subscription-based service organization.
Experience identifying or implementing technology and automation solutions that improve accounting or collections processes.

Responsibilities

Help manage collection activity for past-due accounts through outbound calls, customer communications, payment arrangements, and other appropriate collection efforts.
Serve as an escalation point for complex billing questions, helping customers understand invoices, payments, promotions, discounts, and account balances while identifying opportunities to retain customers.
Help manage delinquent accounts through appropriate next steps, including payment arrangements, service suspension, bad debt review, write-offs, and coordination with external collection partners in accordance with company policy and US GAAP.
Support day-to-day accounts receivable activities, including posting payments and monitoring AR reports for payment, discount, and account accuracy.
Serve as a knowledgeable resource for IdeaTek's accounts receivable and billing systems, troubleshooting issues and supporting related reporting needs.
Identify and implement process and technology improvements that increase efficiency, accuracy, and consistency across AR and collections activities.
Document processes and develop standard operating procedures that support Accounting team operations.
Support audits, government compliance reporting, and other Accounting initiatives through data gathering, analysis, and cross-functional collaboration.