AR & Collections Specialist

National Business Furniture • Milwaukee, WI

4d • Hybrid

About The Position

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country, from startups to Fortune 500 companies, to equip their workspaces with beautiful, comfortable, and functional furniture for over 50 years. We're seeking a motivated Accounts Receivable & Collections Specialist to join our Finance team. In this role, you'll play a key part in supporting the financial health of the business by managing customer accounts, resolving payment issues, and helping ensure timely collections. You'll work closely with both customers and internal teams to deliver exceptional service while maintaining strong financial processes. NBF operates on a hybrid schedule with employees in-office Tuesday-Thursday and remote flexibility on Monday + Friday. The specific work hours for this position are 8:30am-5:00pm. This role offers an excellent opportunity for someone who enjoys balancing customer relationships with analytical problem-solving. As an AR & Collections Specialist, you'll gain valuable experience in finance operations, collections strategy, account reconciliation, and cross-functional collaboration while making a direct impact on the organization's success.

Requirements

• 1-3 years of experience in Accounts Receivable, Collections, Customer Service, Finance, Accounting, or a related field
• High School Diploma or GED required
• Experience communicating with customers to resolve outstanding balances and payment concerns
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated attention to detail and strong organizational skills
• Working knowledge of accounts receivable processes, invoicing, and payment terms
• Proficiency in Microsoft Office 365, including Outlook and Excel
• Strong problem-solving skills and ability to research account discrepancies
• A customer-focused mindset with a professional and collaborative approach
• Self-motivated, dependable, and results-driven

Nice To Haves

• Associate degree in Accounting, Finance, Business Administration, or a related field
• Experience with Salesforce, ERP systems, CRM platforms, or accounting software
• Experience with B2B collections and proforma invoicing
• Experience working with customer invoicing portals such as Ariba, IPP, Coupa, or similar platforms
• Previous experience supporting high-volume collections or accounts receivable operations

Responsibilities

• Contact customers regarding outstanding balances through both phone and email communications
• Manage inbound customer inquiries related to account status, invoices, and payments
• Research, reconcile, and resolve account discrepancies and payment issues
• Review customer accounts and proactively follow up on past-due invoices
• Maintain accurate documentation of account activity and collection efforts
• Submit and manage invoices through customer portals such as Ariba, IPP, Coupa, and similar systems
• Collaborate with internal departments to investigate and resolve billing concerns
• Support cash flow objectives through effective collections and account management practices
• Build and maintain positive relationships with both customers and internal business partners
• Consistently manage a high volume of customer interactions while maintaining attention to detail

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED