AR Auditor

A. Duie Pyle•West Chester, PA

About The Position

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs. Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission. Position Summary: The AR Auditor is responsible for handling multiple daily reports in order to credit qualify Customers, confirm billing information and ensure invoicing accuracy. The AR Auditor also provides Collection & Admin support to the AR Team.

Requirements

HS Diploma or equivalent
3-5 years experience in Billing, Collections or Customer Service
Proficiency in Direct Bill & Freight Payment collections for proper understanding of Customer billing requirements
Strong analytical and time management skills
Professional written and verbal communication skills
Knowledge of MS Office, especially Outlook, Excel, and Word
Ability to multitask and prioritize in a fast paced environment with strong attention to detail

Responsibilities

Reviewing daily shipments that do not meet approved credit criteria and identify accounts that need to be linked to valid accounts.
Update the current shipment and the customer masterfile to prevent recurrence of the issue
Distributing the Driver Collect report to the team upon audit completion
Making arrangements for customers who do not meet credit criteria to pay in advance of shipment completion
Advising the assigned AR Representative of any Bad Credit shipments which need to be addressed
Contacting customers for proper billing instructions and shipment terms verification
Evaluating credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet.
Update the credit information in the customer masterfile and properly document notes in the system
Communicating with the appropriate Partner Carrier when a billing discrepancy exists on an interline shipment
Following up as needed to resolve any discrepancies prior to invoicing
Updating the customer masterfile as it relates to loading of billto accounts per information provided by Sales, Pricing, Customers and AR representatives
Working with AR and Billing Leadership to set up customer specific audits when needed
Scanning pertinent billing information into AR files
Monitoring incoming correspondence from internal and external customers, either handling or directing to the appropriate team or AR team member for handling
Interacting with multiple internal teams in order to research and resolve Customer disputes
Assisting AR Leadership with reporting, projects and process improvement initiatives
Additional responsibilities as assigned