AR Analyst

Hiscox•Atlanta, GA

10d•Hybrid

About The Position

The Accounts Receivable Analyst is a hands-on member of the Hiscox USA Finance Operations team, responsible for executing assigned receivables activities, resolving broker and customer inquiries, and maintaining accurate, well-supported account records. The role serves as a first line of operational support across Hiscox and designated Corix AR processes, working within a hybrid retained and outsourced delivery model. This position is suited to a detail-oriented professional who can manage a high volume of requests, research payment and account issues, follow defined procedures and service expectations, and escalate complex or higher-risk matters with clear documentation.

Requirements

Bachelor’s degree in Accounting, Finance, Business or a related field, or equivalent relevant experience.
Approximately 3 to 6 years of experience in accounts receivable, cash application, finance operations, shared services or a related financial role.
Working knowledge of AR principles, including payment application, account research, reconciliations, aging and collections.
Proficiency in Microsoft Excel, including the ability to organize, filter, compare and analyze transactional data.
Strong written and verbal communication skills, with a customer-focused and professional approach.
Demonstrated attention to detail, organization, follow-through and ability to manage competing priorities.

Nice To Haves

Experience in insurance, financial services, broker receivables or premium accounting.
Experience using Zendesk or a similar case-management platform and Stripe/Paymentus or another Billing system.
Experience working with outsourced or offshore service teams and structured service-level expectations.
Familiarity with audit support, internal controls and evidence-retention requirements.

Responsibilities

Process and respond to AR requests received through Zendesk, shared mailboxes and other approved service channels, ensuring requests are accurately categorized, documented, prioritized and resolved within established service expectations.
Review remittance information and support accurate application of customer and broker payments to open receivables.
Research and resolve payment discrepancies, posting delays, unapplied or unallocated cash, credits, debits, refunds and other account variances.
Maintain extension logs, post-delay trackers and other assigned operational logs, including timely follow-up and escalation of aging items.
Review and process Broker of Record requests, standard payment corrections, refund requests and other assigned account-maintenance activities in accordance with documented procedures.
Support collection activity by reviewing past-due balances, contacting brokers or customers, documenting outreach and escalating unresolved matters.
Support month-end and year-end activities by preparing schedules, researching open items and providing requested documentation.
Assist with internal and external audit requests by retrieving organized and complete supporting evidence.
Identify recurring inquiry themes, process gaps and root causes that affect service, accuracy or timeliness, and recommend practical improvements.

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days
2 Hiscox Days
10 paid holidays
Ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks