AR ACCOUNT REPRESENTATIVE - Collections

Crecera Brands

33d•Hybrid

About The Position

Marketlab is a market-leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private-label products. It’s our mission to provide our healthcare partners with timely solutions using a straightforward approach based on knowing them and their work. Every day, we strive to positively impact the lives of the people who, in turn, impact the health and wellness of our communities. Based in Grand Rapids, Michigan, Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience. This position is within the Finance Department's Accounts Receivable team. As an AR Account Representative, this role will be responsible for managing accounts receivable operations while protecting company assets. This role will also analyze customer accounts to ensure effective cash flow and successful collection efforts. To succeed in this role, it is essential to establish strong relationships with our customers' Accounts Payable teams and to have a thorough understanding of their payment terms and conditions. This understanding will be complemented by knowledge of Marketlab’s internal practices, enabling the identification and recommendation of collaboration opportunities between the Accounts Receivable and Sales teams. This is a Hybrid position.

Requirements

A professional communication style and business acumen
A curiosity to get to the root cause and solve customer problems
An understanding of “white glove” customer service
Exceptional time management skills
Critical thinking and problem-solving skills
An aptitude for collaboration - with internal and external customers

Responsibilities

Own & manage assigned customer accounts
Follow the AR Customer Collections Process
Manage bad debt within company guidelines
Proactively communicate with internal and external stakeholders
Work with customers and internal Sales Account Managers to timely resolve overdue balances
Identify payment misallocations to AR Account Representative II for correction
Correct openly applied payments within the same customer account
Manage assigned customer sales tax exemption certificates and credits as needed
Work with the Reverse Logistics team to resolve customer short payments (freight, pricing, quantity shortages)
Review customer orders on credit hold to determine if they can be released for shipment based on company guidelines
Respond to customer inquiries promptly
Maintain accounts receivable aging within the established goal
Respond to all customer inquiries via phone and email
Perform customer account maintenance as needed
Investigate and resolve any disputed charges to customers’ accounts; submitting information to 3rd party collection agencies when appropriate
Report monthly to the Manager, AR/AP on aged accounts receivable accounts and action plans for collecting