Aquatics Supervisor

Smoky Mountain Resorts • Sevierville, TN

1h • $21 - $23 • Onsite

About The Position

The Aquatics Supervisor works with the Aquatics Manager to direct and manage resort aquatics operations and waterpark safety. The role enforces pool regulations, company policies, procedures, and applicable Lifeguard Manuals; leads and coaches team members; supports guest satisfaction and employee accountability; and completes daily and assigned tasks.

Work is based on occupancy and staffing needs. The listed schedule is Wednesday through Sunday, 8:30 a.m. to 5 p.m., with Monday and Tuesday off. The posting also states that shifts may run 8 to 10 or more hours, five or six or more days per week, and that weekends and holidays are affected by peak demand.

The position requires aquatic and waterpark experience, supervisory experience, relevant safety certifications or the ability to obtain them within specified periods, and the ability to work indoors and outdoors in a physically demanding environment. Most work takes place in the waterpark, with some indoor work.

Requirements

• High school diploma or equivalent.
• At least 1 year of direct supervisory experience overseeing a minimum of 6 team members.
• Aquatic or waterpark experience.
• Shallow Water Lifeguarding certification, including First Aid and CPR, or ability to obtain it within 14 days of the work start date.
• Pool Operator (CPO) certification or ability to obtain it within 30 days of the work start date.
• Valid driver’s license.
• Ability to train and monitor team members in surveillance, accident prevention, rescue techniques, First Aid, and CPR/AED.
• Good physical condition and ability to perform indoor and outdoor duties; strength, stamina, and long-distance endurance.
• Ability to communicate fluently in English by speaking, understanding, reading, and writing; ability to adapt Spanish interpretation when necessary.
• Digital proficiency and ability to learn the Purple Cloud, Paycor, and advanced Property Management systems.
• Ability to work in a fast-paced, demanding environment with attention to detail.
• Ability to work with others and within a diverse workforce.
• Ability to work the stated schedule and additional hours or days as occupancy and staffing demand require, including weekends and holidays.
• Ability to tolerate indoor and outdoor work and exposure to varying temperatures, sun, humidity, chemicals, chlorine, and water.
• Ability to perform the listed physical functions, including climbing and descending numerous flights of stairs, standing and walking for most of the day, and occasionally lifting and moving up to 50 pounds independently.
• Ability to make or assist with rescues when necessary.
• Required visual abilities include peripheral, distance, close, and depth perception and adjusting focus; the role also requires talking, hearing, sitting, hand use, reaching, bending, pushing, pulling, stooping, kneeling, and crouching.
• Continuous ability to remember information.
• Professional appearance, hygiene, and dress consistent with the company’s image; patient, cooperative, motivated, flexible, friendly, compassionate, and service-oriented attitude.

Nice To Haves

• Aquatic or waterpark experience in addition to experience in hospitality, resort, or theme park industries.
• American Red Cross Lifeguard Instructor certification, or ability to obtain it within 6 months of the work start date.
• Ability to interpret Spanish when necessary.

Responsibilities

• Supervise daily aquatics operations and team members, including training, evaluation, coaching, compliance, rentals, and aquatic common areas.
• Maintain and monitor pool, waterpark, hotel, and team-member areas for cleanliness, maintenance, safety, and care.
• Follow and enforce company operating policies and procedures, property requirements, and applicable Lifeguard Manuals.
• Participate in or lead weekly in-service training and drills related to First Aid and CPR.
• Comply with TOSHA certifications and biohazard procedures and handle safety responsibilities appropriately.
• Respond promptly and effectively to action items, guest concerns, and problems, and help prevent their recurrence.
• Assist or rescue pool users who are sick, hurt, or in distress during potential emergencies.
• Enforce pool regulations and educate guests about them.
• Know resort and hotel property locations used for guest activities and events.
• Perform waterpark closing procedures.
• Communicate with the Aquatics Manager about projects, special events, inventory, guest-impact items, and team-member performance.
• Work with the Aquatics Manager to complete orders on time and meet capacity demands.
• Provide team members with regular feedback and immediate instruction when needed; coordinate with colleagues and the manager to keep aquatics areas operating cohesively and efficiently.
• Support a positive team spirit and Smoky Mountain Resorts’ guest-service standards.
• Practice safety scenarios, maintain accurate work, respond professionally to guest issues, protect confidential information, and keep work areas safe and organized.
• Perform other related duties as assigned; management may change, remove, or add duties.

Benefits

• Company-paid vacation after one year of service through the Years of Service Getaway.
• 401(k) with 4% company match.
• Health, dental, and vision insurance for $29 per week.
• Paid time off.
• Sick time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED