Aquatics Manager

Chula Vista Resort•Wisconsin Dells, WI

4d•Onsite

About The Position

The Aquatics Manager is responsible for maintaining the operational effectiveness of the aquatic department, delivering superior quality and service. This role involves working with direct reports and peripheral departments to develop and coordinate training, hiring, and operational strategies to achieve departmental goals. The manager must ensure compliance with all legal requirements, codes, cleanliness, and sanitation standards, while safeguarding confidential information. They are expected to handle difficult situations tactfully, demonstrate good judgment, recognize and deal with priorities, and meet deadlines. The role also includes evaluating personnel under their supervision and creating the highest possible customer satisfaction through prompt, friendly, quality service, complete operational knowledge, and maintaining a clean, sanitary, organized workstation.

Requirements

High School Diploma or equivalent
Two years of Management Experience in a related field
Knowledge of all facets of hotel including guest relations, as they apply to Chula Vista Resort
Ability to work with other people effectively in a staff position
Ability to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur
Ability to clearly define objectives
Must have full use of eyes and ears, full power of speech

Nice To Haves

Bachelors Degree in Hospitality or a related field
Five years of Management Experience in a related field

Responsibilities

Maintain the operational effectiveness of the aquatic department.
Deliver superior quality and service at all times.
Develop and coordinate training, hiring, and operational strategies with direct report and peripheral departments.
Achieve stated goals and objectives for each area of responsibility.
Maintain compliance with all legal requirements, codes, cleanliness, and sanitation standards.
Safeguard the confidentiality of customer, company, and employee information.
Take all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.
Maintain a cooperative working relationship with guests and the entire staff.
Ensure all standards are consistent with the goals and objectives established by the resort.
Handle difficult situations tactfully.
Demonstrate good judgment in investigating and solving problems.
Consistently show the ability to recognize and deal with priorities.
Meet deadlines for time-sensitive activities.
Complete all obligations and do what has been committed upon.
Ensure all personnel under supervision are evaluated in accordance with established procedure.
Maintain a well-groomed, professional appearance appropriate for the position and the situation.
Create the highest customer satisfaction possible by ensuring prompt, friendly, quality service.
Use proper language to guests and subordinates, both in person and over the radios.
Have complete knowledge of the areas of operation.
Maintain a clean, sanitary, organized work station.