Responsible for overseeing the Aquatics center, team and programs.
Requirements
Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift
Ability to work varied shifts including days, evenings, weekends, and holidays
Must be able to successfully pass lifeguard certification requirements at all times
Must be able to successfully perform rescue skills during in-service training
Ability to successfully demonstrate proper swimming techniques and use of swim equipment
Must be able to work in an often warm and humid environment with heightened noise
Maintain a current Lifeguarding certification at all times (Red Cross Certification preferred)
Maintain a current Pool Operator License
Superior customer service skills
Proficient computer skills
Must be at least 18 years old
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
Attend mandatory Personal Training meetings
Assist with Service Days, as assigned by Supervisor
Assist with club programs, special events, or activities, as assigned by Supervisor
Promptly respond to work-related correspondence
Exhibit a positive attitude at all times
Deliver outstanding service to members and guests, following acac’s FiveStar principles
Responsibilities
Provide strong leadership with excellent communication skills and problem-solving abilities
Responsible for the hiring and training of team members
Develop an adequate staffing plan and team schedule
Monitor team member productivity, provide constructive feedback and coaching
Create and foster a team culture that is centered on achieving goals with a high level of customer service
Conduct periodic and annual team performance evaluations
Keep the team and members informed of events and activities, and encourage participation
Support and handle member issues; make decisions in consideration of the club’s policies and procedures
Create and support special events to promote the department and the club
Ensure team members are properly certified
Maintain aquatic center equipment and facility in safe, working, and clean condition
Purchase and maintain supplies for successful facility operation
Perform regular evaluation of aquatic policies and update as needed
Develop fun and creative revenue-producing programs
Evaluate aquatic programs and make changes as needed
Regularly monitor the financial performance of aquatic programs and assess whether programs meet goals; make necessary changes to accommodate aquatic program needs
Collaborate with department managers to troubleshoot club-related issues and ensure an overall high level of success for the club
Operate within budget guidelines for purchasing supplies, operational costs, and pricing outside vendors and contractors