Aquatics Coordinator

Stephens Family YMCA•Champaign, IL

20h•Onsite

About The Position

The Aquatics Coordinator provides administrative and operational support for aquatics programs and facility activities. This position is responsible for customer service support during designated aquatics programs, coordination of program and staffing logistics, and assistance with administrative tasks. The Aquatics Coordinator helps ensure efficient day-to-day operations while supporting staff, participants, and the overall success of aquatics programming.

Requirements

Minimum age of 21 years
Previous experience in education, customer service, or program administration
Strong organizational, communication, and problem-solving skills
Ability to manage multiple projects and deadlines simultaneously
Ability to work evenings and weekends as required
Ability to stand, walk, and actively supervise aquatic environments
Ability to lift and transport program materials and equipment
Ability to work in an aquatic environment for extended periods
Actively adhering to and promoting the YMCA's abuse risk management policies
Vigilant in recognizing signs of abuse, report any concerns or suspicious behaviors immediately, and participate in required training to stay informed on best practices for safeguarding.

Nice To Haves

Current Lifeguard certification preferred (or ability to obtain upon hire)
Proficiency with scheduling software and basic office applications preferred

Responsibilities

Provide on-site staff support and customer service support during Family Swims on Sundays & Mondays and either Fridays or Saturdays
Support staff in resolving routine operational and customer service matters
Serve as a resource for members and guests by addressing questions, concerns, and program inquiries; assist with rule enforcement, wait times, and any member/guest issues within aquatics and help ensure a positive customer experience
Provide administrative support for monthly Lifeguard Classes and Adult and Pediatric First Aid/CPR/AED classes
Coordinate program logistics for Swim Workouts and Aqua Fitness classes
Assist with enrollment tracking, marketing, communication with staff and participants, and program updates and documentation whenever needed
Maintain accurate records related to certifications, classes, program participation, and program initiatives
Collaborates with the Swim Lesson Coordinator and assists in all coordination and registration for group swim lessons, NEMO swim lessons, and private swim lessons for members and monitoring of several inboxes
Coordinate event logistics, staffing support, equipment needs, and participant communication for any special event, including birthday party rentals
Support facility operations and other aquatics initiatives as assigned
Assist with department projects and administrative tasks that contribute to the success of the aquatics program
Review and cross-check all aquatics staff schedules, pool schedules, and program schedules to ensure accuracy, appropriate staffing levels, and efficient facility operations
Monitor staff performance and provide feedback for improvement
Coordinate shift coverage and assisting staff who have the responsibility of securing replacements for scheduled absences
Monitor and adjust staffing levels to ensure adequate coverage for programs and facility operation, and supervise cleaning shifts whenever needed
Track and maintain documentation of required lifeguard drills and training activities to support compliance with department standards and risk management practices
Communicate scheduling updates, staffing changes, and operational information to staff in a timely manner