Aquatic Supervisor - Brampton

Making Waves Swim School•Brampton, ON

1d•CA$20 - CA$22•Onsite

About The Position

The Supervisor is responsible for the quality and delivery of the Shendy's program and for ensuring team alignment with Company Core Values. This role requires strong leadership, active listening, collaboration, and excellent verbal and written communication skills. Supervisors lead by training, supporting, mentoring, and motivating both Aquatic and Administrative staff while fostering a positive and high-performing team environment. They bring an entrepreneurial mindset to daily operations, take initiative to solve challenges, and consistently model the Company’s Core Values in action.

Requirements

LSS National Lifeguard (Required)
LSS Lifesaving Instructor (Required)
Standard First Aid with CPR-C (Required)
MWSS Coach Course Certification (can be obtained upon hiring)
1+ years Supervisor experience
Vulnerable Sector Check

Responsibilities

Support employees through day-to-day coaching, guidance, and issue resolution
Provide supervision and leadership to shift teams
Foster a positive workplace culture through morale and staff engagement initiatives
Lead ongoing staff training, mentorship, and development
Lead by example while supporting Assistant Supervisors, Customer Service Representatives, and Swim Instructors in-water and on-deck to ensure quality program delivery and operational standards
Ensuring quality and adherence to company Guidelines in all programs
Adhering to policies, procedures, and governing regulations
Communicating with clients and prospective employees
Liaising and maintaining relationships with external course conductors
Maintains and ensures a safe, clean and organized facility space
Sales Merchandise, Program and Office Inventory
Implement company KPIs and key metrics as assigned
Performing any position within the facility
Manager on Duty as Required
Operational Support as Required
Additional Administrative Items as Required