APS DEPUTY ADMINISTRATOR

Arizona Department of Administration•Phoenix, AZ

2d•$89,500•Hybrid

About The Position

This position serves as Deputy Program Administrator over an administration of investigative staff, supervisors, managers and support staff. Under direction of the Program Administrator, this position is responsible for oversight and management of various levels of APS leadership ensuring the extensive programmatic needs and services to vulnerable adults are met. This involves identification of program development and process improvement initiatives for the continuously growing aging, vulnerable and incapacitated adult population throughout Arizona. Maintains, tracks and ensures resources are available for the vast and growing number of individuals needing numerous services. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge of applicable federal and state statutes, DES and Adult Protective Services policies and procedures, ADOA personnel rules and regulations
Knowledge of State resources and contract providers in the aging, mental health, and disabilities networks
Knowledge of Change management techniques, strategic and long-range planning
Knowledge of Practices and principles of effective management, case management and methodology
Skill in oral and written communication and active listening
Skill in organizational structure and management techniques
Skill in planning, organizing, directing, coordinating, and evaluating service programs through subordinate managers
Skill in handling community and public relations; giving public presentations and training.
Ability to develop district program goals and management plans, set priorities, and manage a varied workload
Ability to demonstrate critical thinking, problem solving, conflict resolution, resource allocation and usage
Ability to establish and maintain effective working relationships with staff and members of the community
Ability to take data or information and analyze, evaluate, interpret, and implement solutions to increase efficacy and efficiency

Nice To Haves

Bachelor's Degree in Social Work, Psychology, Public Administration, Criminology, or related field and 3 years’ managerial work experience in social services programs, human services field, field of aging, or law enforcement; OR 1 year of experience as a District Program Manager 1 in AZ state gov; OR 7 yrs managerial work experience noted above. Must have 2 years’ leadership experience managing through subordinate managers or supervisors

Responsibilities

Supervision of direct reports. Confer and meet with staff on a regular basis to enhance skills and professional development. Review and approve relevant personnel actions pertaining to hiring, annual performance reviews, and oversee disciplinary actions. Ensure staff understand customer needs, identify problems, improve processes, and measure results. Identify training needs for staff.
Assists in the development and implementation of training strategies and in improving productivity using AMS strategies. Help establish process improvements within APS by assisting, developing, and collaborating with AIP activities. Acts in the Program Administrator's absence.
Monitor ongoing operation of all investigative units using data analysis, reports, quality assurance reviews, and via local office visits to assess how to best and effectively use the extensive fiscal resources and handle extensive public usage of services. Assist with development and maintenance of a comprehensive APS Program including executing the 5-year strategic plan. In-state travel.
Identify needs to enhance program development and process improvement according to best practices and evaluate the efficiency and efficacy of APS program and client outcomes. Measure performance metrics for continuous improvement and fiscal responsibility. Ensure integrity of programs for our increasing vulnerable client population needs. Participate in and develop continuous quality improvement processes.
Establish and maintain working relationships with all APS offices, community stakeholders, including other DES divisions, law enforcement and state agencies, which can be instrumental in contributing to efficient service delivery and identify service gaps and best practices to improve client outcomes.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities