Apps Support Intmd Analyst - Institutional Credit Risk Management

Citi • Mississauga, ON

8d • $79,320 - $110,680 • Onsite

About The Position

Join Citi's Data Solutions Production Management team and play a meaningful role in keeping business-critical applications running at their best for clients across the globe. As an Application Support Intermediate Analyst, you will deliver technical and operational support across Citi's application environment, acting as a key connector between end users, internal technology teams, and vendors to resolve issues and drive continuous improvement. This role sits within a team committed to technical excellence, where your contributions directly influence the stability, efficiency, and effectiveness of systems that matter.

Requirements

• 2 or more years of experience in application support, IT operations, or a closely related technical discipline.
• Working knowledge of application support concepts, issue tracking tools, and problem management practices.
• Clear and confident communicator, able to exchange technical and operational information effectively with stakeholders at varying levels of seniority.
• Ability to evaluate complex situations using multiple sources of information and apply sound judgment to identify and implement appropriate solutions.
• Foundational understanding of financial markets and products, with awareness of how technology strategy supports business objectives.
• Demonstrated ability to plan, organize, and manage workload independently with a limited need for direct supervision.
• Linux • 2 - 3 years of experience
• Database • Good SQL experience in any of the RDBMS.
• Programming Languages • UNIX shell scripting, Python will be of added advantage.

Nice To Haves

• Experience contributing to process improvement initiatives or the standardization of support practices and procedures.
• Familiarity with how application support functions integrate within a broader technology or operations organization.
• Scheduler • Autosys / CONTROL-M or other schedulers will be of added advantage.
• Cloud Native Environment: Working or having Exposure to Cloud Environments [ OpenShift / GCP / AWS ]
• Additional Skills (preferable) Other Applications • Knowledge / working experience of ITRS Active Console/other monitoring tools

Responsibilities

• Deliver technical and business support to users of Citi applications, diagnosing and resolving issues efficiently while coordinating with technology partners for longer-term solutions.
• Serve as a liaison between end users, internal technology groups, and third-party vendors to ensure timely issue resolution and clear communication across all parties.
• Participate in application releases across the full lifecycle — from development and testing through to production deployment — and carry out post-release validation checks following application and infrastructure updates.
• Analyze applications to identify risks, vulnerabilities, and security gaps, and recommend appropriate mitigating actions.
• Collaborate with development colleagues to prioritize bug fixes and define tooling requirements that improve support operations.
• Take active ownership of support project initiatives focused on application stability, operational efficiency, and service effectiveness.
• Develop and maintain accurate technical support documentation to enable consistent, high-quality service delivery across the team.
• Participate in disaster recovery testing to validate business continuity readiness and contribute to risk mitigation planning.

Benefits

• Access to structured learning and development programs that help you build expertise and grow your career within technology and operations.
• Competitive compensation and a comprehensive benefits package, including wellbeing and financial wellbeing support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree