Approval Specialist II

Patient Advocate Foundation•Hampton, VA

3d•Hybrid

About The Position

Are you working in a healthcare environment and ready for a change? PAF’s Financial Support Programs help patients that are suffering a life threatening or debilitating illness. We are seeking Approval Specialist II Reps to join us here in Hampton, VA. This team assists patients telephonically within a patient centric environment. This role qualifies for a hybrid work schedule, working 4 days a week from HOME and 1 day a week (Wednesday core day) at our Hampton, VA location. Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to provide case management services and financial aid to Americans with chronic, life threatening and debilitating illnesses. To read more about us, please visit our website at www.patientadvocate.org .

Requirements

A true compassion for others’ well-being with empathic listening skills
The ability to work full-time hours from 8:30 a.m. – 5:00 p.m. Monday thru Friday
Ability to talk and type at the same time
3+ year of professional work experience within one of the following areas: healthcare environment, social work, or health insurance (strong customer service or call center experience may also qualify)

Nice To Haves

Bilingual
medical terminology and knowledge
healthcare related certifications and/or Associate degree

Responsibilities

Answers incoming calls and collects patient information.
Educates approved patients on program guidelines including verification of diagnosis requirement, claims submission process and, when applicable, income verification process.