Apprenticeship Program Administrator

ABM•Tempe, AZ

4d•Hybrid

About The Position

ABM is hiring an Apprenticeship Program Specialist to be responsible for the end‑to‑end administration, compliance, and operational effectiveness of a formal, multi‑state, Department of Labor (DOL)–approved apprenticeship program. This role ensures compliance with all federal and state apprenticeship requirements, oversees program delivery and participant experience, and serves as the primary point of contact for apprentices, training partners, internal stakeholders, and state apprenticeship agencies. The Program Lead plays a critical role in maintaining program integrity, supporting apprentice progression, enabling program growth across multiple states, while aiming to scale and improve program impact across the enterprise. Success in this role requires strong collaboration with ABM leadership and local operational teams responsible for site-level work, in partnership with all corporate functional groups supporting the program. This is a Hybrid Role (in-office Mon-Thu) that can be located in either our Tempe, AZ or Austin TX office! Up to 25% travel within TX/AZ is required.

Requirements

2 years or more of experience coordinating structured apprenticeship programs, workforce development initiatives, training, and educational services.
Knowledge of Department of Labor (DOL) Registered Apprenticeship Program (RAP) standards and/or state apprenticeship regulations, including multi-states programs.
Strong organizational, administrative, and project management skills.
Familiarity with OJL/RTI, competency‑based training models, and workforce regulatory frameworks.
Excellent communication skills, with the ability to work across organizational levels and external partners.
Background in Learning & Development, HR Operations, Talent Development, Program Management, or a related field.
Experience working with workforce development or talent pipeline programs.
Ability to travel up to 25% within TX/AZ.

Responsibilities

Manage the full apprenticeship lifecycle, including onboarding, registration, participant monitoring, progression tracking, and completion.
Maintain accurate, compliant apprentice records in accordance with federal and State Apprenticeship Agency (SAA) requirements.
Track and manage On‑the‑Job Learning (OJL) hours, Related Technical Instruction (RTI), competencies, wage progressions, and performance assessments.
Ensure timely and accurate reporting to internal stakeholders, training partners, and regulatory agencies.
Analyze apprentice progression trends for process improvement.
Serve as the primary liaison with the U.S. Department of Labor Office of Apprenticeship and applicable state apprenticeship agencies.
Ensure ongoing compliance with all apprenticeship standards, including program standards, employer agreements, training outlines, and regulatory updates.
Prepare documentation for audits, annual reviews, program updates, and compliance submissions.
Coordinate approvals, renewals, and expansion of apprenticeship programs into new states.
Act as the main point of contact for apprentices, addressing questions, resolving issues, and providing program guidance.
Inform the business on regulatory implications when expanding into new roles or states.
Support apprentice progression by monitoring RTI completion, competency validation, and supervisor/mentor feedback.
Coordinate apprentice orientations, check ‑ ins, and communication touchpoints to promote engagement, retention, and successful completion.
Coordinate RTI delivery with internal subject matter experts and external training providers.
Schedule and manage RTI sessions across multiple locations and states.
Partner with HR, Talent Acquisition, Learning & Talent Development, Operations, and Hiring Managers to support program execution.
Provide guidance to managers on program expectations and regulatory requirements.
Maintain dashboards and tracking systems for apprentice status, completions, and withdrawals.
Monitor and report on key program metrics including enrollment, completion, retention, and compliance indicators.