Apprentice

Ovation Holdings • Frederick, MD

2d • Onsite

About The Position

This apprenticeship role focuses on assisting with customer service and support during field visits, alongside a general technician. The apprentice will help with on-site maintenance, repairs, and diagnostics, and will collaborate with the technical and Service Coordinator team to build positive client and coworker relationships. Key responsibilities include diagnosing errors, gathering information for quotes and parts orders, completing installations, and improving customer satisfaction through problem-solving and system recommendations. The role emphasizes learning and professional development through partnership with senior technicians and additional training.

Requirements

• Ability to assist in providing customer service and support during field visits
• Willingness to assist the general technician with on-site maintenance, repairs, and diagnostics
• Capacity to help diagnose errors and technical problems and determine the appropriate next steps
• Ability to collaborate with the technical and Service Coordinator team to build positive relationships with clients and coworkers
• Skill in fulfilling customers’ needs by making appropriate, timely recommendations and briefings using the appropriate procedures and automation systems
• Ability to establish system requirements, including gathering essential information for quotes and parts orders, and completing the installation.
• Capability to build customer relationships and satisfaction by using ingenuity to investigate complaints, identify resolutions, suggest best operation practices, and recommend system improvements.
• Eagerness to learn and absorb information through partnering with senior technician team members, through additional training, and professional development.

Responsibilities

• Assist in providing customer service and support during field visits
• Assist the general technician with on-site maintenance, repairs, and diagnostics
• Help to diagnose errors and technical problems and determine the appropriate next steps
• Collaborate with the technical and Service Coordinator team to build positive relationships with clients and coworkers
• Fulfill customers’ needs by making appropriate, timely recommendations and briefings using the appropriate procedures and automation systems
• Establish system requirements, including gathering essential information for quotes and parts orders, and completing the installation.
• Build customer relationships and satisfaction by using ingenuity to investigate complaints, identify resolutions, suggest best operation practices, and recommend system improvements.
• Learn and absorb information through partnering with senior technician team members, through additional training, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed