Apprentice Field Technician, Power Systems

Western States Careers•Meridian, ID

5d•Onsite

About The Position

This role involves troubleshooting, inspecting, and operating power systems products with limited to no assistance. The Apprentice Field Technician will ask for occasional assistance from a Power Systems Field Technician for failure analysis and diagnosing problems for quality control. They will provide diagnoses to the Power Systems Field Service Supervisor and work towards achieving accurate estimates. The technician will utilize various tools and systems, including service manuals, operations manuals, SIS Web, and STW, to address technical issues. They will use SIS to identify necessary parts for repairs and communicate these needs with the Parts Consultant. Additionally, this role includes advising and mentoring Power Systems Technicians levels I and II, directing others on a limited basis in the absence of the supervisor, and performing all tasks according to printed procedures. The technician will also request quality control reviews from other technicians, write detailed service reports, print and save reports with work orders, and assist other technicians on large repairs. Customer interaction is key, requiring prompt and professional handling of inquiries and adherence to customer care standards. Safety is paramount, and the employee must actively advocate for and adhere to all applicable safety policies and procedures. The role may involve training and supporting corporate initiatives, working within the organization's vision, mission, and values, and performing other assigned duties. This is a safety-sensitive position.

Requirements

Excellent understanding of power systems products, including engines and generators.
Ability to remove, install, disassemble and assemble components without supervision.
Working knowledge of Microsoft Office.
Ability to learn and use computer systems (ET, STW, Parts Integration, SIS Web, AX).
Ability to develop and maintain effective working relationships with others.
Consistent attendance and timeliness.
Able to work overtime with little or no notice.
Proof of high school diploma or General Education Degree (GED).
Four years minimum experience in power systems or working on heavy equipment in a Caterpillar or similar environment with Industrial engine required.
Must be able to communicate (speak, read, comprehend, write in English).

Nice To Haves

Associate Degree from an accredited vocational school preferred or comparable work experience required.

Responsibilities

Troubleshoots, inspects, and operates power systems products with limited to no assistance.
Asks for occasional assistance from Power Systems Field Technician in failure analysis and diagnosing problems for quality control.
Gives diagnosis to Power Systems Field Service Supervisor and works to achieve an accurate estimate.
Uses technician tools, including but not limited to: service manuals, operations manuals, SIS Web and STW effectively to address technical issues.
Uses SIS to accurately determine parts required for repair and communicates repair needs with Parts Consultant.
Advises and mentors Power Systems Technicians levels I and II with troubleshooting, diagnosing, and quality control.
Directs others on limited basis as required in the absence of Power Systems Field Service Supervisor.
Performs all required tasks in accordance with printed procedures.
Requests another Power Systems technician to conduct quality control review of repaired power systems products.
Writes service report for every power system repair in detail.
Prints off hardcopy of service report with work orders and saves to server.
Assists other Power Systems Technicians on large repairs.
Handles all customer inquiries in a prompt and professional manner.
Adheres to all customer care standards.
Actively cares and advocates safety at Western States.
Adhere to all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
Work within and promote corporate vision, mission, and values of the organization.
Performs other duties as assigned.