Apprentice Device Repair Technician and Sales Associate
About The Position
Batteries Plus Bulbs in Chico, California is hiring Customer Service/Repair Technicians at the store. The ideal candidates will be comfortable with small electronic device repair, exhibit retail sales skills, possess excellent customer service and relationship building skills, demonstrate a basic understanding of electronics, and possess an ability to communicate with management. This position offers the ability to get in on the ground floor of an exciting new opportunity with Batteries Plus Bulbs. In addition to the repair technician responsibilities, the successful candidates will also be a team member responsible for selling all of the products associated with the Batteries Plus Bulbs operation.
Requirements
- H.S. diploma/equivalent plus 3-6+ months of customer service experience preferred.
- Demonstrated technical aptitude.
- Able to quickly pick up on new processes and technologies
- Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
- Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train.
- Ability to calculate simple math, percents, ratios and algebraic expressions and read gauges.
Responsibilities
- Repair cell phones, tablets, and other devices as needed (training provided.)
- Receive, pack and ship these devices
- Maintain proper inventory
- Greet customers promptly, determine needs and answer questions.
- Assist retail and commercial customers in the purchase of batteries and light bulbs. (training provided)
- Ask questions to identify potential commercial customers.
- Replace batteries in vehicles, watches, key fobs, cell phones, and more. (training provided)
- Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
- Load, unload, and deliver or arrange delivery of products.
- Maintain proper inventory by stocking and facing shelves.
- Add-on and upsell product.
- Maintaining store appearance and cleanliness
- Develop and maintain current knowledge of product and service offerings
- Adhere to general and specific safety standards
- Engage as a "can-do" team member.
- Proactively follow through on commitments and/or tasks needing to be performed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
