Store Associate/Device Repair Technician
About The Position
Batteries Plus in Salem is hiring a full-time Store Associate/Device Repair Technician to provide power and lighting solutions for our customers. This role is ideal for a tech-savvy individual with a passion for customer service, strong troubleshooting skills, and an interest in automotive applications. The position involves assisting customers in finding the right battery for various applications, from smartphones to vehicles, and performing expert repairs on devices such as cracked phone screens, broken glass, and faulty ports. No prior experience is necessary, as paid training and certification are provided for all aspects of the business. The company emphasizes a team-oriented culture, competitive pay, excellent benefits, and opportunities for growth within their network of four regional retail stores.
Requirements
- Demonstrated technical aptitude and ability to quickly learn new processes and technologies with minimal guidance.
- Demonstrated attention to detail and ability to effectively manage and track multiple commitments, effectively prioritize, follow up, and meet deadlines.
- Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train.
- Willingness to learn.
- Technical aptitude.
- Excellent customer service skills.
Nice To Haves
- Knows a thing or two about cars.
Responsibilities
- Greet customers, determine needs, and answer questions.
- Suggest sell add-on items, participate in retail store and commercial sales activities to achieve sales and profit goals.
- Ask questions to identify potential commercial customers.
- Operate computer/cash register to complete sales transactions with accuracy.
- Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
- Assist in achieving retail and commercial sales initiatives.
- Watch for loss prevention issues and advise management of any unusual activities.
- Function as a team player doing whatever is necessary to help attain company goals.
- Demonstrate a customer-first mentality.
- Install batteries, perform tests and tech work.
- Rebuild battery packs as needed.
- Repair smart phones, tablets, light fixtures and other devices as needed.
- Replace screens, batteries and other components on smart phones and tablets.
- Cut keys and reprogram key fob remotes.
- Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager.
- Rotate and stock inventory.
- Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies.
- Organize daily recovery of displays to achieve full store appearance.
- Maintain retail shelf label pricing.
- Build displays; setting up & taking down shelves and fixtures.
- Prepare store for daily opening and closing including counting and reconciling register drawers.
- Maintain physical facility safety and appearance including: mowing lawn, removing snow, sweeping, mopping, and vacuuming floors.
- Maintain restroom cleanliness.
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE).
Benefits
- Competitive pay
- Great benefits
- Reward those who make the extra effort
- Family-owned business that has been successfully operating for 20 years!
- Mom-and-pop culture
- Competitive hourly wage
- Spiff program
- $2000 sign on bonus
- Comprehensive benefits package that includes medical, vision, and dental insurance, as well as life, AD&D, short-term, and long-term disability insurance
- Paid time off and paid holidays
- 401K plan with company match
- Employee discount
- Opportunities for growth and long-term careers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
