Apprentice Automotive Service Advisor
About The Position
Your path to a great career with outstanding earning potential starts right here! This is an opportunity to earn while you learn, with one of the most recognized names on the Peninsula. The Casey Auto Group is looking for the right candidate to train as a professional Automotive Service Advisor. This is a full-time position with full benefits. Please provide your complete work history. The most successful associates that we have in this position have a genuine interest in helping people, have excellent communication skills, are organized, and are able to multitask. This is a great opportunity to learn, earn, and have a limitless opportunity to grow!
Requirements
- Organized and friendly personality
- Time management skills
- Exceptional communication skills with your customers
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Must be at least 18 years of age
Responsibilities
- Oversee service orders and flow of Drive Lane.
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factories and foster positive employee relations.
Benefits
- Medical: HDHP & PPO
- Dental & Vision Insurance
- FSA/HSA/LPFSA
- Prescription Drug Coverage
- HealthJoy App- Company paid Healthcare navigation tool
- EAP: Employee Assistance Program
- Life Insurance- Guaranteed Issue- Employee paid & Employer paid upon eligibility
- Short- and Long-Term Disability
- Legal Resources Coverage & ID Protection
- Vacation and Holidays
- 401(k) with Employer Contribution upon eligibility
- Discount memberships to OneLife & YMCA athletic facilities
- Employee Referral Bonus Programs
- Employee parts & service discounts
- Weekly pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
