Apprentice Automotive Service Advisor
About The Position
This is an opportunity to earn while you learn, with one of the most recognized names on the Peninsula. The Casey Auto Group is looking for the right candidate to train as a professional Automotive Service Advisor. This is a full-time position with full benefits. The most successful associates that we have in this position have a genuine interest in helping people, have excellent communication skills, are organized, and are able to multitask. This is a great opportunity to learn, earn, and have a limitless opportunity to grow! The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads’ transportation needs. We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us.
Requirements
- Organized and friendly personality
- Time management skills
- Exceptional communication skills with your customers
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Must be at least 18 years of age
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factories and foster positive employee relations.
Benefits
- Highly productive shops
- Career advancement opportunities
- Competitive pay
- Clean and professional work environment
- Family owned and operated for over 60 years
- Ongoing Professional Development
- Medical: HDHP & PPO
- Dental & Vision Insurance
- FSA/HSA/LPFSA
- Prescription Drug Coverage
- HealthJoy App- Company paid Healthcare navigation tool
- EAP: Employee Assistance Program
- Life Insurance- Guaranteed Issue- Employee paid & Employer paid upon eligibility
- Short- and Long-Term Disability
- Legal Resources Coverage & ID Protection
- Vacation and Holidays
- 401(k) with Employer Contribution upon eligibility
- Discount memberships to OneLife & YMCA athletic facilities
- Employee Referral Bonus Programs
- Employee parts & service discounts
- Weekly pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
