Appraisal Specialist

CarMax • Fresno, CA

4d • Onsite

About The Position

Under limited Supervision, the Appraisal Specialist is responsible for providing customer service and helping to meet individual and store Appraisal Buy goals. This role involves establishing rapport quickly with all types of customers, demonstrating confidence in the CarMax appraisal process, and effectively communicating both in-person and over the phone to discover customer motivations for selling their car and follow up with those still deciding. The specialist serves as an advocate for CarMax, sharing what makes it the smart choice, and facilitates steps of the appraisal process, such as discovery, delivering appraisal offers, and overcoming objections. The position requires the ability to cope with pressure and difficult situations, maintaining a positive and energetic experience for every customer. Additionally, the specialist must maintain a working knowledge of CarMax products, appropriately transition customers to the proper team if additional opportunities are discovered, and accurately input data for appraisal offers. Seeking out opportunities for self-development, participating in training, and acting on feedback are expected. The role operates in a fast-paced environment, requiring a high level of energy to engage with multiple customers per hour, and involves building and maintaining strong relationships and demonstrating excellent teamwork, including the ability to follow up and re-engage with customers.

Requirements

• Ability to deliver exceptional customer service
• Ability to read, interpret and transcribe data in order to maintain accurate records
• Ability to multi-task in a high energy, fast-pace work environment
• Ability to speak and listen effectively when dealing with internal and external customers
• Ability to complete CarMax provided training and attend scheduled meetings
• Ability to work outdoors or in any inclement weather for several hours
• Requires CarMax work clothing to be worn at all times when working in the store

Responsibilities

• Providing exceptional service throughout the customer's experience
• Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
• Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding
• Serving as an advocate for CarMax by sharing what makes us the smart choice
• Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections
• The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that
• Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered
• Collecting and transcribing data in order to accurately input information for the appraisal offer
• Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback
• Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour
• Building and maintaining strong relationships and demonstrating excellent teamwork
• Ability to follow up and re-engage with customers to stay in continuous contact with them

Benefits

• Incentives and bonuses (in the state of California)
• Sick time (for part-time associates in states that mandate it, accrued on a per pay period basis and ranging from 24 hours to unlimited based on state rules)
• Sick leave (for part-time Associates in Washington, consistent with state law)
• Vacation (for part-time Associates, between 8 hours and 40 hours per year based on their length of service and subject to a 1 year waiting period)
• Floating Holiday Time (4 hours each calendar year for part-time Associates, subject to manager approval)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees