Appraisal Specialist

CarMax•Raleigh, NC

2d•Onsite

About The Position

Under limited supervision, this role is responsible for providing customer service and helping to meet individual and store Appraisal Buy goals. The Appraisal Specialist will provide exceptional service throughout the customer's experience, establish rapport quickly, and communicate effectively both in-person and over the phone. This role serves as an advocate for CarMax by sharing what makes it a smart choice, and facilitates steps of the appraisal process, including discovery, delivering appraisal offers, and overcoming objections. The ability to cope with pressure and difficult situations is essential, as is maintaining a working knowledge of CarMax products and transitioning customers to the proper team if additional opportunities are discovered. This role involves collecting and transcribing data for accurate appraisal offers, seeking self-development opportunities, participating in training, and acting on feedback. It operates in a fast-paced environment requiring high energy to engage with multiple customers per hour, and involves building and maintaining strong relationships with excellent teamwork. The ability to follow up and re-engage with customers to stay in continuous contact is also key.

Requirements

Deliver exceptional customer service
Read, interpret and transcribe data in order to maintain accurate records
Multi-task in a high energy, fast-pace work environment
Speak and listen effectively when dealing with internal and external customers
Complete CarMax provided training and attend scheduled meetings

Responsibilities

Providing exceptional service throughout the customer's experience.
Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process.
Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
Serving as an advocate for CarMax by sharing what makes us the smart choice.
Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.
The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.
Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered.
Collecting and transcribing data in order to accurately input information for the appraisal offer.
Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.
Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
Building and maintaining strong relationships and demonstrating excellent teamwork.
Ability to follow up and re-engage with customers to stay in continuous contact with them.
Building and maintaining strong relationships and demonstrating excellent teamwork.