TD Insurance, Appraisal Dispatcher

TD•Montreal, QC

1d•CA$44,900 - CA$65,900•Onsite

About The Position

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers. The Appraisal Dispatcher is the catalyst to the success of the Appraisal Center of Excellence through internalization and maximizing efficiency of appraisals. Assignments are managed through the dispatcher in order to maximize resources efficiently, monitor and balance workload and as a result contribute to our Legendary Customer Experience.

Requirements

Highly organized
Ability to learn quickly under pressure
Advanced time management skills
Ability to adapt to change of tools or use of technology in an every changing environment
Ability to review situations in a logical manner to come up with a solution
Effective communication skills and Good interpersonal skills
Knowledge of Microsoft Office programs
Ability to manage competing priorities
Ability to identify possible gaps in process
Takes initiative to recommend process improvements
Ability to communicate effectively with peers as well as leadership team.
Ability to work in a self managed environment and can work independently with minimal supervision.
Good understanding of regions where we provide support.
Flexibility in working hours when required.

Nice To Haves

Knowledge of WorkCenter and Claims Centre is a definite asset.
Bilingual is preferred

Responsibilities

Organize all field appraisal/task requests in a logical manner based on the geography and capacity.
Dispatch appraisal assignments and photo based estimate as part of the distribution of claims to Appraisers and IA's.
Review claims to determine proper location/appraiser for file.
Assign claims to IA partners as required
Provide data regarding distribution of assignments to leadership team.
Redirect incorrect file assignment
Regularly collaborate with peers and leadership in the Auto PD and Residental claim teams
Regularly collarborate with preferred IA partners and Vendor Management.
Assign claims appraisal requests within WorkCenter and ClaimCenter
Work as a national dispatch group to ensure work level balance.
Dispatch files in a timely manner to continue drive legendary customer experience.