TD Insurance, Appraisal Dispatcher

TD•Montreal, QC

8d•$44,900 - $65,900•Onsite

About The Position

The Appraisal Dispatcher is crucial to the success of the Appraisal Center of Excellence by internalizing and maximizing the efficiency of appraisals. This role involves managing assignments to optimize resource utilization, monitor, and balance workload, ultimately contributing to a Legendary Customer Experience. Daily tasks include organizing field appraisal/task requests based on geography and capacity, dispatching appraisal assignments and photo-based estimates to Appraisers and IA's, reviewing claims for proper location/appraiser, assigning claims to IA partners, providing data on assignment distribution to leadership, and redirecting incorrect file assignments. The dispatcher will also regularly collaborate with peers and leadership in Auto PD and Residential claim teams, as well as with preferred IA partners and Vendor Management. The role requires assigning claims appraisal requests within WorkCenter and ClaimCenter and working as part of a national dispatch group to ensure balanced workload and timely file dispatch for an excellent customer experience.

Requirements

Highly organized
Ability to learn quickly under pressure
Advanced time management skills
Ability to adapt to change of tools or use of technology in an every changing environment
Ability to review situations in a logical manner to come up with a solution
Effective communication skills and Good interpersonal skills
Knowledge of Microsoft Office programs
Ability to manage competing priorities
Ability to identify possible gaps in process
Takes initiative to recommend process improvements
Ability to communicate effectively with peers as well as leadership team.
Ability to work in a self managed environment and can work independently with minimal supervision.
Good understanding of regions where we provide support.
Flexibility in working hours when required.

Nice To Haves

Knowledge of WorkCenter and Claims Centre is a definite asset.
Bilingual is preferred

Responsibilities

Organize all field appraisal/task requests in a logical manner based on the geography and capacity.
Dispatch appraisal assignments and photo based estimate as part of the distribution of claims to Appraisers and IA's.
Review claims to determine proper location/appraiser for file.
Assign claims to IA partners as required
Provide data regarding distribution of assignments to leadership team.
Redirect incorrect file assignment
Regularly collaborate with peers and leadership in the Auto PD and Residental claim teams
Regularly collarborate with preferred IA partners and Vendor Management.
Assign claims appraisal requests within WorkCenter and ClaimCenter
Work as a national dispatch group to ensure work level balance.
Dispatch files in a timely manner to continue drive legendary customer experience.